Problem Management Analyst

Overview

Remote
USD 62,000.00 - 85,000.00 per year
Full Time

Skills

Problem Management
Project Delivery
Process Improvement
Operational Efficiency
NATURAL
Management
Training
User Experience
Managed Services
Business Requirements Gathering
Technical Writing
User Stories
Conflict Resolution
Problem Solving
ROOT
Project Management
Field Operations
Health Care
Life Insurance
FAR
Recruiting
Military
ADA
Human Resources

Job Details

Duration: FTE

Location: PA-Philadelphia, 100% Remote

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew project management associates help control the scope, schedule, and cost of projects, while building skills to grow into roles as project and program managers.

Responsibilities:

Identify trends related to the user experience with complex CB products (Metro E, Advanced Voice, Managed Services, etc.)

Translate trends into user stories, business requirements, documentation, and other means of support to progress the adoption of CB Systems and elevating the customer and employee's experience with the technology

Qualifications:

Business requirements, technical writing and User stories experience

Strong organizational and follow up skills

Inclination for planning strategy and tactics

Problem solving and root-cause identification skills, familiarity with project management

Ability to translate technical processes into impact on field operations

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
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