Vehicle Support Specialist

SHIFT: M-F, day shift

LOCATION: Onsite. Renton, WA or Lewisville, TX

BENEFITS: Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

ROLE & RESPONSIBILITIES

As a Vehicle Support Specialist, you will become an expert on all Engines, Aftertreatment, and chassis Electrical Systems; provide accurate and timely support to Dealership Technicians; communicate technical information to all Company divisions; and act as the first point of dealer contact across all Company Divisions with a goal of maximizing customer Uptime.

• Provide direct Tier 1 technical support to Dealer Technicians by:
• Identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.
• Follow-up on repair progress to ensure maximum uptime in returning trucks to service.
• Provide software support on engine applications and some chassis applications that require special approvals and/or additional research and provide information to dealer technicians on these situations.
• Support cross-functional projects including, but not limited to, service tools and documentation, product quality, and Voice of Customer.
• Escalate complex vehicle issues to Technical Lead, Tier 2 and 3 Field Support Teams, and leadership teams as appropriate.
• Attain and maintain all Company Engine Certifications and staying current on industry systems and technologies.
• Identify opportunities for continuous improvement.

ESSENTIAL QUALIFICATIONS

• Automotive or Diesel Technical Degree required, Bachelor s degree preferred Ability to earn and maintain technical certifications
• 1+ years of experience in automotive and/or diesel engine diagnostics required, OEM dealership experience strongly preferred
• Fundamental understanding of engine and aftertreatment systems and demonstrated ability to accurately and efficiently diagnose component and/or system faults.
• Fundamental understanding of electrical system theory and demonstrated ability to accurately and efficiently diagnose electrical system faults
• Proficient in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics) Ability to handle multiple tasks and produce high volume/high quality output
• Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements Ability to work under limited supervision and able to make sound decisions under pressure
• Strong PC skills, including proficiency with Microsoft Office Suite Strong customer service and written communication skills

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim Your Ascent.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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