Salesforce Support Analyst/Developer/ Consultant

Overview

Contract - W2
Contract - possible exten(s)ion

Skills

SALESFORCE
lightning
support

Job Details

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Salesforce Support Analyst/Developer/ Consultant
Contract Period: 1 year with possible extension
Place: Remote

Languages

  • Spanish Native
  • English - Fluent

Job Summary:

We are seeking a highly skilled and experienced Salesforce Support Analyst/Consultant to join our team in supporting and enhancing Salesforce applications under an Application Management Services (AMS) model. The ideal candidate will be responsible for resolving support tickets, identifying and addressing root causes, collaborating with end users, and ensuring the stability and performance of the Salesforce platform.

Key Responsibilities:

  • Provide day-to-day support for Salesforce applications in an AMS environment.
  • Analyze and resolve incidents, service requests, and change requests within defined SLAs.
  • Perform root cause analysis for recurring issues and implement long-term solutions.
  • Collaborate with business users to understand issues and provide functional and technical support.
  • Develop and deploy enhancements, bug fixes, and configuration changes using Salesforce best practices.
  • Maintain and improve system documentation, including technical specifications and user guides.
  • Monitor system performance and proactively identify areas for improvement.
  • Participate in release management, testing, and deployment activities.
  • Work closely with cross-functional teams, including QA, business analysts, and project managers.

Preferred Qualifications:

  • 5+ years of hands-on experience in Salesforce development and consulting.
  • Strong expertise in Salesforce configuration, Apex, Visualforce, Lightning Components (Aura/LWC).
  • Experience with Salesforce Service Cloud, Sales Cloud.
  • Proven experience in AMS or production support environments.
  • Strong understanding of ITIL processes and ticketing tools (e.g., ServiceNow, Jira).
  • Excellent problem-solving and analytical skills.
  • Strong communication skills with the ability to interact with technical and non-technical stakeholders.
  • Ability to work on fast-paced environments.
  • Familiarity with Agile methodologies.
  • Strong understanding of business processes and how Salesforce can be leveraged to improve them

Ramu Brahmarowthu
Talent Workforce specialist

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