Sr. Systems Operations Analyst

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

This Sr. Systems Operations Analyst role focuses on maintaining and supporting the production workflow. Responsibilities include ensuring the efficient handling of production job scheduling changes, managing problems and issues, while adhering to established standards and procedures. The successful candidate will work with users, vendors, and Systems staff on BAU tasks as well as important projects and assignments, helping to represent the department in project or issue-related aspects.

Responsibilities

Maintenance

• Help manage start and end of shift turnover, incident logs, and related databases.
• Develop and maintain operational documentation, procedures, and standards.
• Support and maintain on-time delivery of user and client deliverables.
• Maintain change processes for operational review and approval.
• Develop and maintain operational procedures and documentation.
• Review production turnover documentation to ensure requirements and schedules are met.
• Assist in providing info and deliverables for IT Audits
• Help manage and test the team's tools during annual BCP/Disaster Recovery Testing and provide test results

System and Software Support

• Support automation processes and software; recommend automation tools for notifications and operational processes.
• Help Support TLMS software and all tape management issues.
• Understand and Support the use of Splunk.

Technical

• Provide 24x7 technical support.
• Help perform monitoring responsibilities for operational alerts.
• Meet all service level objectives associated with production alerts and failures.
• Perform scheduling for both mainframe and distributed platforms.
• Conduct 1st and 2nd level problem determination, resolution, and documentation.
• Evaluate and test software to support system upgrades or processing adjustments.
• Interact with Systems and user groups during the implementation of new and revised applications and/or software products across all platforms.
• Interface with all hardware, software, and service vendors.

Planning/Organization

• Review and evaluate all operational issues and events to develop more efficient and effective methods for notification, avoidance, and reoccurrence.
• Develop historical statistical reports for user and operational research.
• Identify and document incidents and problems (all platforms) presented to the team.
• Help ensure employees have the necessary tools to perform their work effectively.
• Help document team processes and procedures

Candidate Qualifications

• 8+ years of data processing experience or equivalent.
• Effective use of standard desktop tools, including Microsoft Office, Outlook and Teams.
• Working knowledge of a distributed batch scheduler such as AutoSys, but RunMyJobs would be preferable,
• Working knowledge of a mainframe batch job scheduler such as IBM Workload Scheduler (iZws), or CA-7 software.
• Familiarity with AutoOps (mainframe), IBM Content Manager and ServiceNow are a plus
• Working knowledge of mainframe MVS JCL and NDM.
• Fast learner with very good analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong written and oral communication skills.
• Excellent client service and interpersonal skills.

Education and Qualifications

• BA/BS Degree in Computer Science or Business degree with related work experience. Advanced MS degree preferred
• 5-7+ years of Financial Services industry experience (Preferably Application Support)
• Excellent Communication Skills
• Strong analytical and logical thinking skills
• Proficiency in Microsoft Office applications
• Self-starter/motivated
• Proven ability to operate independently
• Ability to multitask in a fast-paced environment
• Attention to detail
• Experience writing technical specifications, preferably at a financial services company (not mandatory but a plus)
• ITIL Foundation Certification (not mandatory but a plus)
• Experience in using Industry tools like ServiceNow for tracking Incidents and Problems (not mandatory but a plus)

Salary Range

$90,000 - $130,000

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.