Service now Admin

ServiceNow Administrator

Mode of Interview: Webcam/ in Person

Work Location: Jackson, MS

Work Arrangement: Mostly Remote (Yes, at least once quarterly must be in office unless otherwise coordinated with supervisor)

Shift: CST

Required Skills/Experience

• Provide the minimum required skills and/or experience the contractor must possess to qualify for this position.
• These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will
• NOT be presented to the manager for consideration.

• 3+ years of experience as a ServiceNow Administrator or Developer.
• ServiceNow Certified System Administrator (CSA) Required.
• Experience in a public sector or Medicaid environment.
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
• Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
• Experience with JavaScript, Glide scripting, and ServiceNow APIs.
• Familiarity with ServiceNow update sets, scoped applications, and integrations. Ability to work independently and manage multiple priorities.
• Excellent communication and documentation skills.

Preferred/Not Required

• Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory
• experience, WebLogic experience helpful, etc.
• ServiceNow Certified Application Developer. Experience in a public sector or Medicaid environment.
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.