Systems Engineer

Overview

Hybrid
$120,000 - $130,000
Full Time
No Travel Required

Skills

User Management
okta

Job Details

Must be authorized to work in the US

NO 3rd Parties

This is a technical role that requires hands-on knowledge of User Management & Authentication (Okta), 2FA, MacOS Operating Systems, Cloud Enterprise Collaboration Tools (Google Admin and Office 365), Cloud Infrastructure (AWS, Azure and Google Cloud Platform), Device Management Platforms (JAMF, Google Admin), Zoom phone and conferencing, and familiarity with networking.

COMPETENCIES

Manages multiple projects/initiatives in a timely manner while coordinating and communicating with stakeholders.

Clear communicator with the ability to articulate technical concepts in a language that anyone can understand

Demonstrates initiative with a strong sense of urgency and purpose

Proven success in the support and administration of customer-centric solutions

Possesses knowledge of industry best practices and the ability to understand complex and advanced technical concepts

Ability to work collaboratively and quickly shift focus in a dynamic, fast-paced environment

Comprehensive knowledge and hands on experience with JAMF, Mac OS, Chrome OS, Google Admin, Okta, Zoom phone, videoconference and other SaaS enterprise cloud-based services

Experience with operating endpoint management tools including Apple DEP, JAMF Pro/Cloud as well as Windows Server

Experience using IT Service Management software to manage projects and tasks

RESPONSIBILITIES

Systems Administration

Administers and maintains existing device management frameworks, integration, and identity management solutions

Reviews and applies security best practices & performs proactive performance monitoring and tuning

Create systems integrations and automations

Manage entire lifecycle of Linux/Unix Systems (i.e. Apple Mac OS/iOS)

Provide systems support to DevOps and application engineers

Acts as tier three support for HelpDesk

Supports Gmail configuration and mailbox management including email routing, spam filtering and forensics

Troubleshooting and Maintenance

Serve as point of escalation for systems troubleshooting and issue resolution

Supports business continuity plans and site readiness

Performs testing of data retention and recovery policies

Other

Continuously provides and receives feedback regarding current IT processes to identify areas of improvement

Performs other duties or special projects as assigned in their field

Comfortable with eDiscovery concepts and data collection including Holds and Retention Policies

EDUCATION and EXPERIENCE

Bachelor's degree in Information Technology or related field or 7+ years of experience in IT

5+ years of experience providing technical support in an enterprise environment

Previous experience supporting 25+ offices/sites in large footprint areas.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.