Workflow Analyst

SystemDomain, a leading provider of information technology consulting Services firm based in Chicago is looking for IT Professionals. Our high-performance consultants offer technological expertise, strategic insights, and knowledge of their industry experience. Established in 1999, we partner with our customers to build stronger innovative business solutions and to solve their most important and complex business challenges. For more information about SystemDomain, please visit

Job Title: Workflow Analyst

Location: Providence, RI (Onsite)

Duration: 12+ Months

Position Overview:

We are seeking an experienced and detail-oriented Workflow Analyst to examine, design, and optimize business processes across departments. This role focuses on improving operational efficiency, identifying bottlenecks, and implementing effective workflow solutions through data-driven analysis and automation tools. The ideal candidate will possess strong analytical skills, communication abilities, and a proactive approach to continuous improvement.

Key Responsibilities:

• Analyze existing workflows and identify inefficiencies, gaps, or improvement opportunities.
• Design and document optimized workflow procedures, standards, and best practices.
• Conduct regular audits to ensure compliance with operational guidelines.
• Collaborate with internal teams to collect data and functional requirements.
• Implement workflow automation solutions to streamline business operations.
• Monitor workflow performance, define KPIs, and track success metrics.
• Prepare detailed reports, presentations, and recommendations for leadership.
• Provide training and ongoing support on new workflows and tools.
• Troubleshoot workflow-related issues and implement long-term solutions.
• Communicate proposed changes and benefits clearly to stakeholders.
• Ensure workflows comply with company policies and industry regulations.
• Conduct root cause analysis for failures and lead corrective initiatives.
• Lead or participate in process improvement workshops and brainstorming sessions.
• Maintain accurate and updated documentation of all workflows.

Required Qualifications:

• Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field.
• 3 5 years of experience in workflow analysis, business process improvement, or a similar role.
• Experience with workflow automation tools and technologies.
• Proficiency with data analysis tools and the ability to interpret complex datasets.
• Strong problem-solving and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to lead or contribute to cross-functional projects.
• Experience in training staff and preparing documentation.
• High attention to detail and strong organizational skills.
• Demonstrated ability to conduct root cause analysis and implement resolutions.

Ideal Candidate Attributes:

• Technically savvy and enthusiastic about process automation.
• Adaptable, proactive, and solution-oriented with a continuous improvement mindset.
• Skilled in handling confidential data with integrity and professionalism.
• Strong interpersonal skills and ability to collaborate across departments.
• Effective at managing time, resources, and stakeholder expectations.
• Up-to-date with industry trends and best practices in workflow design.

Contact : , peeyush at systemdomaininc dot com

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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