Overview
Remote
USD 140,000.00 - 170,000.00 per year
Full Time
Skills
Software Engineering
Customer Engagement
Brand
Productivity
Customer Experience
Product Engineering
WFM
High Availability
Fluency
JIRA
Workflow
Software Development Methodology
Testing
Budget
Collaboration
Partnership
Product Management
Software Development
Scrum
Agile
Leadership
Project Management
Management
Conflict Resolution
Problem Solving
Systems Architecture
C
C++
Java
Relational Databases
Continuous Integration
Continuous Delivery
Design Patterns
Research
Statistics
Optimization
Forecasting
Scheduling
Algorithms
OFAC
Screening
Computer Science
Workforce Management
Verint
Recruiting
Promotions
Job Details
Job Description
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ;br>
Overview of Job Function:
Verint's Manager, Engineering leads one or more product engineering teams within our WFM product family. This Manager serves as a driver to organize development, quality verification and delivery of large-scale, high availability solutions. The ideal candidate is fluent in the latest technology trends, well familiar with Jira workflow, skilled in Java and C++ technology stack and has a proven ability to succeed in a high-paced, agile environment.
Principal Duties and Essential Responsibilities:
Minimum Requirements:
Preferred Requirements:
#LI-KD1
MIN: $140K
MAX: $170K
About the Team
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
2025 Benefits Offering
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ;br>
Overview of Job Function:
Verint's Manager, Engineering leads one or more product engineering teams within our WFM product family. This Manager serves as a driver to organize development, quality verification and delivery of large-scale, high availability solutions. The ideal candidate is fluent in the latest technology trends, well familiar with Jira workflow, skilled in Java and C++ technology stack and has a proven ability to succeed in a high-paced, agile environment.
Principal Duties and Essential Responsibilities:
- Define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones
- Manage the overall software development process including architecture, design, implementation, testing, deployment and support
- Lead a team of highly technical engineers through influential and inspirational leadership, participating in hiring, developing and retaining critical talent
- Deliver high quality enterprise-grade solutions under aggressive timelines and within budget
- Create processes, infrastructure, and a culture that enables a geographically disperse team to collaborate effectively and create sustained, effective technological engineering practices across multiple competing product initiatives
- Work closely and in partnership with Product Management, Solutions Delivery and Operations teams
- Manage customer escalations when needed
Minimum Requirements:
- Bachelor's degree in Computer Science or related field or equivalent experience
- Minimum of 8 years of overall engineering experience including a minimum of 4 years of management and leadership experience
- Expertise in software development using Agile/SCRUM, scaled agile or similar methodologies
- Strong leadership, project management, time management and problem-solving skills
- Expert level technical knowledge: OOP, systems architecture, C/C++/Java and related frameworks, relational databases, CI/CD (tools and processes)
- Hands on experience architecting and supporting highly scalable solutions
- Good knowledge of software algorithms and design patterns
- Understanding of operation research methodology and mathematical optimization
- Understanding of operation research methodology, statistics, methods of optimization and discrete simulation
- Understanding of forecasting and scheduling algorithms
- Ability to quickly learn the product functionality and system behaviors
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
Preferred Requirements:
- Master's degree in Computer Science or related field
- Experience in workforce management
#LI-KD1
MIN: $140K
MAX: $170K
About the Team
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
2025 Benefits Offering
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.