Desktop Support Engineer

Job ID: NC-788707

Onsite/Local Desktop Support Engineer (12+) with M365, asset management, Intune Testing, MECM, Active Directory, Tanium, Beyond Trust, Apple devices, ServiceNow experience

Location: Raleigh, NC (NCDIT)
Duration: 12 Months
Position: 1 (2)

Skills:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 5 Years
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers & to work with internal teams Required 5 Years
Image or provision new equipment hardware & provide to customer Required 5 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. Required 5 Years
Follow asset management processes to ensure proper customer billing Required 5 Years
Testing Intune processes for Tier 3 team & providing feedback Required 5 Years
Test upgrades and software changes Required 5 Years
Install software following security & internal processes Required 5 Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Required 3 Years
Basic knowledge of Macintosh Apple devices with a willingness to learn Required 3 Years

Job Description:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed.