Overview
On Site
Depends on Experience
Contract - W2
Skills
SLA
Field support
Management
Training And Development
Break/Fix
Job Details
Job Description
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Manage a team of 25-30 technicians across locations
- Manage the reporting of SLAs, Adherence of SLA and contract
- Manage shift and shift planning including on call roster
- Manage Resource productivity
- Enable the team with training and development
- Ensure security compliance
- Ensure sufficient inventory level is managed across locations
- Ensure all service request and incidents are resolved before agreed service levels
- Plan and execute any move request or project work
- Lead the team by providing technical and process assistance to below activities
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to end users by visiting their desk location
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.