Lab Desktop Support Specialist (On-Site)

GeBBS Consulting, a leader in Healthcare and Technology solutions, has an immediate opening for a Lab Support Specialist to support a major pharmaceutical manufacturing client in El Segundo, CA in an on-site capacity.

Position Description:

The Scope of the position includes efficient and reliable operation of internal desktop lab systems and will handle tactical matters such as service requests as well as when working on larger projects.

What You ll Get to Do:

• Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues.
• Windows Desktop OS support tasks (Win 7 - Win 11) Including the setup of new systems, installation, and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment.
• Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP Systems.
• Work with vendors tech support teams to resolve application errors as needed/
• Administer updates on QC/Manufacturing instruments/systems such as user additions, removal, method/assay updates.
• Partner with QA/QE to evaluate/test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel.
• Participate in process re-engineering workshops with business and IT stakeholders.
• Perform impact assessment on changing product capabilities, including impact to integrated (boundary) systems.
• Respond to IT support requests to address operational issues with enterprise and quality applications and meet with internal clients and stakeholders to diagnose software and middleware issues.
• Manage Sparc ticketing system for effective workload management and proactive monitoring and trend identification and analysis of behaviors in systems support.
• Ensure alignment with other manufacturing sites and corporate IT to ensure global consistency.
• Assist with drafting new or updated SOPs related to administration and installation of applications used in the lab/manufacturing environments.
• Oversee troubleshooting and replacement of hardware component and systems and system imaging software.
• Engage in Active Directory account management and network connectivity requirements.
• Test phone and network patch cables to wall jacks.
• Perform troubleshooting and continuous updates to or creation of knowledge articles.
• Utilize timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance.

You ll Bring these Qualifications:

• 12 years of total IT support experience, ideally within a pharmaceutical or laboratory setting.
• Strong understanding of Windows Operating System.
• Solid understanding of GxP ( Good Practice ) regulations and guidelines.

About GeBBS:

GeBBS Consulting has established itself as a leading technology and consulting partner for leading Health Plans, Hospitals, and many of the largest healthcare software firms. We are experts at mobilizing highly skilled teams and individual SMEs to assist deliver your projects on time and within budget.

Today s healthcare industry is wildly complex and undergoing constant change. Our team of industry and technology experts will bring order to your mission critical projects and engage the necessary expertise to achieve successful delivery and completion.

Our core expertise includes:

Project / Program Management

Managed Care / Health Plan Systems

ACA / Mandates

Hospital: EMR / Clinical / Meaningful Use

Recruiting Fraud:

Over the past year, online recruitment scams have increased in frequency, impacting both applicants and employers. To help protect yourself against potential scammers, please note the following recruitment practices employed by GeBBS Consulting.

• GeBBS Consulting uses a single domain name for all recruiting activities and all Authorized GeBBS Consulting Recruiters use the same domain name for all email correspondences. The official GeBBS Consulting domain is gebbsconsulting.com. If you receive emails or are directed to an email other than gebbsconsulting.com, you are not responding to GeBBS Consulting.
• GeBBS Consulting screens applicants through a combination of over-the-phone, video and in-person meetings.
• GeBBS Consulting will never ask a candidate for payment of any kind as part of the hiring or onboarding process.