Pega Lead System Architect

Overview

Hybrid
$60 - $70
Contract - W2
Contract - 12 Month(s)

Skills

Pega 8
LSA
REST/SOAP
Microservices
Pega CDH
Predictive Models
Adaptive

Job Details

Position Title: Pega Lead System Architect

Job Location: Hartford, CT(Hybrid)

Joining Mode: Long Term Contract

Note: W2 profile only

Job Description:

We are seeking a highly skilled Pega CDH Specialist with 7 8+ years of hands-on experience and strong expertise in Pega Customer Decision Hub.

The ideal candidate must be an LSA-certified Pega professional with deep knowledge of CDH components, real-time decisioning, and enterprise-level personalization frameworks.

This role involves leading solution design, supporting development teams, and collaborating directly with business stakeholders.

Required Experience & Qualifications

  • 7 8+ years of strong, hands-on experience with Pega CDH.
  • 8 12+ years overall IT experience.
  • Pega Lead System Architect (LSA) Certification required (CSSA + LSA preferred).
  • Expertise in:

o NBA Strategy Framework / Next Best Action Designer

o Decisioning Strategies & Data Flows

o Adaptive & Predictive Models

o Arbitration Rules, Engagement Policies

o Interaction History

  • Strong experience integrating CDH with multiple channels (Web, Mobile, Email, Call Center, etc.).
  • Hands-on experience with Pega 8.x (8.6/8.7/8.8 preferred).
  • Solid understanding of 1:1 customer personalization and real-time engagement decisioning.
  • Knowledge of REST/SOAP, Microservices, and DevOps CI/CD pipelines.
  • Ability to lead design discussions, guide development teams, and provide solution architecture recommendations.
  • Excellent communication skills with proven experience interacting with business and technical stakeholders.

Key Responsibilities

  • Lead end-to-end design and implementation of Pega CDH solutions.
  • Develop NBA strategies, predictive and adaptive decisioning models, and marketing/offer arbitration frameworks.
  • Ensure best practices for decisioning, optimization, and personalization across customer touchpoints.
  • Integrate CDH with enterprise channels, APIs, and external systems.
  • Collaborate with business teams to understand requirements and translate them into scalable CDH strategies.
  • Review design artifacts, mentor development teams, and ensure architectural compliance.
  • Support performance tuning, troubleshooting, and continuous improvement initiatives.
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