Overview
On Site
Up to $20
Contract - W2
Contract - 10 Month(s)
Skills
Technical Support
Microsoft Windows 7
Microsoft Outlook
Help Desk
Bilingual
Call Center
IT Support
MS Office
IOS Development
Job Details
Key Responsibilities:
- Respond to IT support requests via phone and ticketing system.
- Troubleshoot and resolve issues with Outlook, MS Office, Windows 7/10, and Active Directory.
- Assist with password resets, online account management, and mobile driver s license provisioning.
- Monitor and manage ticket queues, escalating issues as needed.
- Perform minor repairs and installations of hardware, software, and peripherals.
Required Qualifications:
- 2+ years Help Desk/IT Support experience in a call center environment.
- Hands-on experience with Outlook, MS Office, Windows 7/10, and Active Directory.
- Experience with Apple iOS troubleshooting.
- Strong communication and customer service skills.
Preferred:
- Bilingual Spanish.
- Vocational/Technical degree in Computer Applications, Computer Technology, or related field.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.