Overview
On Site
USD 80,000.00 - 112,500.00 per year
Full Time
Skills
Incident Management
HIS
Communication
Recruiting
Training
Succession Planning
Scheduling
Technical Support
Security Management
Process Monitor
Policies and Procedures
Professional Development
Documentation
Knowledge Base
Writing
Project Management
Reporting
Authorization
Management
Dragon NaturallySpeaking
DNS
DHCP
TCP/IP
IBM iSeries
High Availability
Replication
LAN
WAN
UPS
ITIL
Critical Thinking
Analytical Skill
Conflict Resolution
Problem Solving
Process Improvement
Organizational Skills
Multitasking
Team Building
Coaching
Mentorship
Leadership
Taxes
Life Insurance
Business Transformation
Law
Job Details
Essential Duties & Responsibilities
Leads a team of iSeries Engineers.
Providing support for escalated technical issues.
Interacts with other IT Managers and technical staff to participate in incident management processes as well as communication of service status related to his/her area of responsibility.
Plan, design, implement, lead, and coordinate iSeries system support-related activities.
Provide administrative direction for daily operations.
Ensure proper communication and quick incident resolution, as an IT Crisis Manager.
Identify and implement new concepts and technologies to solve business issues.
Supervise and direct day-to-day operations and provide technical support to members of the support teams including training staff on new systems.
Mentor, coach, and lead staff; create work assignments; establish priorities; monitor, review, and supervise completion of assignments on time; develop professional growth opportunities; conduct performance evaluations and initiate corrective actions as well as hiring, termination, training and succession planning processes.
Oversee scheduling, prioritization, and timely completion of service calls, work orders, and projects and coordinate/escalate support issues with other IT support teams.
Provide data and reporting of Key Performance Indicators and trends to IT Department and others as needed.
Ensure adherence to IT systems quality and security standards.
Develop and maintain "Service and Business Level Agreements" to set expectations and measure performance.
Responsible for iSeries security management.
Maintain centralized policy and procedures documentation and process, monitor and facilitate documentation of new changes to policies and procedures.
Coordinate and engage in ongoing professional development activities for the business.
Documentation/Knowledgebase Development:
o Assist management team with creating and writing SOPs, Standards and Work Instructions.
Project Management:
o Point of contact for project teams.
Identify opportunities for greater efficiency and areas to improve performance, policies, programs and organizational performance.
Operations Support:
o Maintenance, design, performance, reporting and administration for iSeries systems.
Communicate effectively with executive staff, department heads, management and team leaders within the department.
Manage prioritization of workload, projects and requests for all iSeries Team Members.
Delegate tasks and projects based on rapidly shifting priorities.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. All Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Minimum Qualifications
21+ years of age.
Proof of authorization/eligibility to work in the United States.
Bachelor's degree preferred or equivalent work experience.
Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, and any other certification or license, as required by law or policy.
5+ years' experience managing technical teams in a challenging, result-oriented environment.
Solid foundation in iSeries technologies.
Practical knowledge in widely used services and protocols such as DNS, DHCP, and TCP/IP.
Experience supporting multiple iSeries systems in an enterprise level environment.
Hands-on experience with high-availability / replication tools (iTERA, etc.).
General understanding of infrastructure components; LAN/WAN devices, UPS systems, power.
ITIL certification strongly desired.
Critical thinking, analytical and problem solving skills with demonstrated success in diagnosis and resolution of complex issues, process improvement & standardization.
Strong organizational skills and ability to multitask in a fast paced environment.
Capable of working independently and creatively solving technical or process related problems.
Proven experience in team development; coaching, mentoring and leadership.
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
Maintain consistent adherence to the Las Vegas Sands Corp Unmatched Guest Service Standards.
Work varied shifts, including weekends and holidays.
Pay and Benefits
The pay range for this position is $80000.00 - $112500.00/yr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Las Vegas,NV.
Application Deadline
This position is anticipated to close on May 12, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Leads a team of iSeries Engineers.
Providing support for escalated technical issues.
Interacts with other IT Managers and technical staff to participate in incident management processes as well as communication of service status related to his/her area of responsibility.
Plan, design, implement, lead, and coordinate iSeries system support-related activities.
Provide administrative direction for daily operations.
Ensure proper communication and quick incident resolution, as an IT Crisis Manager.
Identify and implement new concepts and technologies to solve business issues.
Supervise and direct day-to-day operations and provide technical support to members of the support teams including training staff on new systems.
Mentor, coach, and lead staff; create work assignments; establish priorities; monitor, review, and supervise completion of assignments on time; develop professional growth opportunities; conduct performance evaluations and initiate corrective actions as well as hiring, termination, training and succession planning processes.
Oversee scheduling, prioritization, and timely completion of service calls, work orders, and projects and coordinate/escalate support issues with other IT support teams.
Provide data and reporting of Key Performance Indicators and trends to IT Department and others as needed.
Ensure adherence to IT systems quality and security standards.
Develop and maintain "Service and Business Level Agreements" to set expectations and measure performance.
Responsible for iSeries security management.
Maintain centralized policy and procedures documentation and process, monitor and facilitate documentation of new changes to policies and procedures.
Coordinate and engage in ongoing professional development activities for the business.
Documentation/Knowledgebase Development:
o Assist management team with creating and writing SOPs, Standards and Work Instructions.
Project Management:
o Point of contact for project teams.
Identify opportunities for greater efficiency and areas to improve performance, policies, programs and organizational performance.
Operations Support:
o Maintenance, design, performance, reporting and administration for iSeries systems.
Communicate effectively with executive staff, department heads, management and team leaders within the department.
Manage prioritization of workload, projects and requests for all iSeries Team Members.
Delegate tasks and projects based on rapidly shifting priorities.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. All Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Minimum Qualifications
21+ years of age.
Proof of authorization/eligibility to work in the United States.
Bachelor's degree preferred or equivalent work experience.
Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, and any other certification or license, as required by law or policy.
5+ years' experience managing technical teams in a challenging, result-oriented environment.
Solid foundation in iSeries technologies.
Practical knowledge in widely used services and protocols such as DNS, DHCP, and TCP/IP.
Experience supporting multiple iSeries systems in an enterprise level environment.
Hands-on experience with high-availability / replication tools (iTERA, etc.).
General understanding of infrastructure components; LAN/WAN devices, UPS systems, power.
ITIL certification strongly desired.
Critical thinking, analytical and problem solving skills with demonstrated success in diagnosis and resolution of complex issues, process improvement & standardization.
Strong organizational skills and ability to multitask in a fast paced environment.
Capable of working independently and creatively solving technical or process related problems.
Proven experience in team development; coaching, mentoring and leadership.
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
Maintain consistent adherence to the Las Vegas Sands Corp Unmatched Guest Service Standards.
Work varied shifts, including weekends and holidays.
Pay and Benefits
The pay range for this position is $80000.00 - $112500.00/yr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Las Vegas,NV.
Application Deadline
This position is anticipated to close on May 12, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.