Customer Service Representative

  • Denver, CO
  • Posted 1 day ago | Updated 21 hours ago

Overview

On Site
$20 - $23
Contract - W2
Contract - 12 Month(s)

Skills

Customer Service
Facility Management

Job Details

* Denver, Colorado area candidates for Onsite work location (Onsite position is at 5325 Zuni St. Denver, CO). Once trained will allow hybrid opportunities.

Description:

Member of the Real Estate Help Desk, responsible for dispatching service orders for building related environmental alarms, building repairs and maintenance. Ensure that service orders and repair tickets are processed accurately. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area. High School, GED or equivalent education and relevant experience. 2-4 years of related experience.

JOB DESCRIPTION

The Real Estate Help Desk is the Real Estate Single Point of Contact. The 7 x 24 operation provides the following services:

  • Monitors critical network and environmental alarms per weekly schedule
  • Monitors Online Form submittals per weekly schedule
  • Handles emergency calls relating to facilities and coordinates with local law and fire departments
  • Receives trouble calls relating to CenturyLink land, facilities or environment
  • Creates and assigns work orders, dispatches CenturyLink personnel, contractors or outside facility management companies
  • Conducts customer satisfaction surveys for Facility Management
  • Filters house services, furniture and move related calls to the appropriate corporate partner
  • Performs variety of clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc.
  • Performs other CRE related functions as assigned by Supervisor

SKILL REQUIREMENTS

  • Strong, responsive customer service skills
  • Good telephone skills Clear, understandable speaking voice
  • Ability to stay calm and work well in high-pressure situations
  • Strong PC skills
  • Strong decision-making ability
  • Strong organizational skills
  • Ability to learn complex processes
  • Minimum typing requirement - 60 wpm
  • Ability to multi-task
  • Ability to work required shifts
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.