Overview
On Site
Full Time
Skills
Finance
Financial Technology
Leadership
Technical Support
Enterprise Software
Analytical Skill
Customer Support
Attention To Detail
Tier 1
Computer Networking
Scripting
Database
Change Control
Customer Relationship Management (CRM)
Load Balancing
Root Cause Analysis
Development Testing
Training
Privacy
Application Support
Transact-SQL
Microsoft Windows
Microsoft SQL Server
Python
.NET
SaaS
Microsoft Windows Server
Microsoft Operating Systems
Microsoft IIS
Service Management
Conflict Resolution
Problem Solving
Documentation
Management
Organizational Skills
Banking
Financial Services
Fluency
Communication
English
Mentorship
Health Insurance
Collaboration
Health Care
Apache Spark
Job Details
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking an Application Support Engineer to provide advanced technical support for the Q2 Solution. This role involves troubleshooting complex, escalated issues across application layers, integrations, and environments, while also mentoring team members and contributing to continuous support improvement. Ideal candidates will have 5-7 years of experience in enterprise application support, with deep knowledge of application behavior, scripting (e.g., T-SQL, Python), and production environments. Strong communication, documentation, and analytical skills are essential. The role involves phone-based and written customer support, high attention to detail, and periodic participation in on-call rotation.
A Typical Day:
Troubleshoot and resolve complex technical issues escalated from Tier 1 support, including code defects, integrations, configurations, networking, and server-related challenges
Modify production environments as needed, including adjusting scripts, reviewing logs, updating database tables, and tuning applications with high accuracy and adherence to change control policies
Document case history, actions taken, and resolution thoroughly using the case management system
Communicate effectively with customers via phone, email, and CRM tools, providing timely updates and resolutions
Receive and manage escalated cases from management or other support tiers, prioritizing and resolving them efficiently
Escalate unresolved or critical defects to appropriate internal teams (e.g., Development, QA), and track to closure
Manage personal case queue while monitoring team escalation queues and assisting with load balancing when needed
Identify recurring issues and contribute to root cause analysis and preventive measures
Develop and maintain strong working relationships with internal cross-functional teams (e.g., Development, QA, Implementation, Infrastructure)
Participate in the quarterly rotational on-call schedule for after-hours escalations
Provide technical guidance and informal mentoring to junior team members
Contribute to and maintain internal knowledge bases and FAQs
Support training initiatives by sharing expertise with customers and team members
Ensure all activities are compliant with Q2's security, privacy, and availability policies
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires 5-8 years of experience in application support; 3+ years with a relevant master's degree
Subject Matter Expert (SME) in the Q2 application with deep understanding of core components
Strong experience with T-SQL and Windows SQL Server troubleshooting
Familiarity with Python or .NET is preferred
Experience supporting applications in a hosted or SaaS environment is required
Knowledge of Windows Server, including IIS configuration and service management
Excellent troubleshooting and problem-solving skills with the ability to resolve most issues independently
Effective documentation and communication skills for both technical and non-technical audiences
Strong time management and organizational skills, with the ability to prioritize multiple assignments in a fast-paced environment
A customer-first attitude with a proactive, self-motivated approach to support
Experience in the banking or financial services domain is a plus
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking an Application Support Engineer to provide advanced technical support for the Q2 Solution. This role involves troubleshooting complex, escalated issues across application layers, integrations, and environments, while also mentoring team members and contributing to continuous support improvement. Ideal candidates will have 5-7 years of experience in enterprise application support, with deep knowledge of application behavior, scripting (e.g., T-SQL, Python), and production environments. Strong communication, documentation, and analytical skills are essential. The role involves phone-based and written customer support, high attention to detail, and periodic participation in on-call rotation.
A Typical Day:
Troubleshoot and resolve complex technical issues escalated from Tier 1 support, including code defects, integrations, configurations, networking, and server-related challenges
Modify production environments as needed, including adjusting scripts, reviewing logs, updating database tables, and tuning applications with high accuracy and adherence to change control policies
Document case history, actions taken, and resolution thoroughly using the case management system
Communicate effectively with customers via phone, email, and CRM tools, providing timely updates and resolutions
Receive and manage escalated cases from management or other support tiers, prioritizing and resolving them efficiently
Escalate unresolved or critical defects to appropriate internal teams (e.g., Development, QA), and track to closure
Manage personal case queue while monitoring team escalation queues and assisting with load balancing when needed
Identify recurring issues and contribute to root cause analysis and preventive measures
Develop and maintain strong working relationships with internal cross-functional teams (e.g., Development, QA, Implementation, Infrastructure)
Participate in the quarterly rotational on-call schedule for after-hours escalations
Provide technical guidance and informal mentoring to junior team members
Contribute to and maintain internal knowledge bases and FAQs
Support training initiatives by sharing expertise with customers and team members
Ensure all activities are compliant with Q2's security, privacy, and availability policies
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires 5-8 years of experience in application support; 3+ years with a relevant master's degree
Subject Matter Expert (SME) in the Q2 application with deep understanding of core components
Strong experience with T-SQL and Windows SQL Server troubleshooting
Familiarity with Python or .NET is preferred
Experience supporting applications in a hosted or SaaS environment is required
Knowledge of Windows Server, including IIS configuration and service management
Excellent troubleshooting and problem-solving skills with the ability to resolve most issues independently
Effective documentation and communication skills for both technical and non-technical audiences
Strong time management and organizational skills, with the ability to prioritize multiple assignments in a fast-paced environment
A customer-first attitude with a proactive, self-motivated approach to support
Experience in the banking or financial services domain is a plus
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs - "You Earned it"
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.