Overview
Skills
Job Details
Installing network hardware, components, and cabling.
Troubleshooting and resolving issues on the network.
Ability to rack and stack networking hardware within onsite and off-site racks in accordance with requirements.
Ability to provide technical support through various means of communication.
Collaborate easily with business unit and project managers.
Assisting operations team in the form of network design, implementation, and problem resolution.
Meet quality, productivity, turnaround time and other expectations.
After hour support and any other ad hoc duties.
Optimize stability, availability, reliability, and performance of networking infrastructure.
Conduct and make recommendations on LAN & WAN resource, performance, and capacity planning.
Minimum Yrs of Experience, Skills, and Qualifications
| Years | Skill Area | Description |
|---|---|---|
| 8 | Network | Designing and implementing new network solutions and/or improving existing network efficiency |
| 8 | Network | Installing, configuring, and supporting network equipment (routers, proxy servers, switches, WAN accelerators, DNS, DHCP) |
| 8 | Network | Wireless design and configuration |
| 4 | Voice | Experience in VoIP engineering or telecommunications |
| 4 | Voice | Proficient with SIP, RTP, and VoIP protocols |
| 4 | Voice | Experience with VoIP platforms (e.g., Cisco Call Manager) |
| 2 | Voice/Network | Strong networking knowledge: TCP/IP, NAT, QoS principles |
| 4 | Voice | Analyzing and optimizing voice quality metrics |
Preferred Skills and Qualifications
| Years | Skill Area | Description |
|---|---|---|
| 5 | Network | Advanced knowledge of protocols/tools (EIGRP, STP, BGP, VPC, mLACP, MLag, VRF, IPv4, VSS, IGMP, PIM, Anycast-RP, MSDP, 802.1x, EAP-TLS, PEAP-MSCHAPv2, TACACS+, SYSLOG, Cisco IOS, NX-OS, EVPN) |
| 2 | Network | Working knowledge of Cisco DNA Center |
| General | Strong sense of responsibility and mission completion | |
| General | Experience managing complex technical projects with minimal guidance | |
| 2 | Voice | Experience with cloud-based VoIP and UCaaS |
| 4 | Voice | Experience with VoIP, encryption, and firewall configurations |
| 4 | Voice | Expertise in VoIP technologies (SIP, H.323, VoLTE) |
| 4 | Voice | Experience with network monitoring tools and VoIP performance analyzers |
| 4 | Voice | Knowledge of telephony hardware (IP phones, gateways) |
| 4 | Voice | Certifications such as CCNA-Collaboration and/or Enterprise or similar |