Clinical Field Service Engineer

Overview

On Site
$30 - $40
Contract - Independent
Contract - W2
Contract - 12 Month(s)
75% Travel

Skills

Clinical devices
Technical support and configuration
Healthcare IT systems
Field service technician
EMR and HL7

Job Details

Clinical Field Service Engineer

Responsibilities:

  • Conduct comprehensive inventory of clinical devices, including radiology modalities, as part of a network migration project to ensure accurate asset tracking and seamless integration into the new infrastructure.
  • Update configuration settings on medical devices to ensure proper functionality and connectivity during a phased, site-by-site network migration.
  • Respond to technical support requests and helpdesk tickets in a timely manner, ensuring resolution within defined service level agreements (SLAs).
  • Deliver high-quality customer service by maintaining a professional demeanor, addressing client concerns promptly, and fostering positive relationships.
  • Document service activities, including repairs, upgrades, and preventive maintenance, in accordance with company protocols.
  • Collaborate with external vendors and internal teams to coordinate service efforts, resolve complex issues, and support continuous improvement initiatives.
  • Adhere to all applicable healthcare regulations and standards, including HIPAA, to ensure patient data privacy and operational compliance.

Required Qualifications:

  • Associate degree in Biomedical Engineering, Electronics, Information Technology, or a related technical discipline; equivalent technical training or experience may be considered.
  • Minimum of 2 years of hands-on experience in a clinical, biomedical, or field service technician role, preferably in a healthcare environment.
  • Solid understanding of medical device operation, integration, and healthcare IT systems (e.g., EMRs, PACS, HL7).
  • Demonstrate foundational networking knowledge, including understanding of IP addresses, subnets, and device connectivity, to support troubleshooting and ensure proper integration of clinical devices within the network infrastructure.
  • Strong organizational skills with the ability to manage multiple priorities and work independently in dynamic clinical settings.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively with clinical staff, vendors, and technical teams.
  • Valid driver s license and willingness to travel regularly to healthcare facilities within the assigned region.

Preferred Qualifications:

  • Bachelor s degree in Biomedical Engineering, Clinical Engineering, or a related technical field.
  • Experience supporting a wide range of medical devices across multiple manufacturers and modalities, including radiology and cardiology modalities from Siemens, GE, and Philips
  • Experience working with clinical information systems, including electronic medical records (EMR) and picture archiving and communication systems (PACS), such as Epic and Fuji Synapse.
  • Experience with asset management systems and helpdesk ticketing systems.
  • Strong documentation skills, including accurate service reporting and configuration updates.
  • Previous experience in desktop support, including troubleshooting operating systems, software applications, and peripheral devices.
  • Previous experience working in a multi-site healthcare system or with mobile service teams

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