AI Technical Support Specialist - Frisco, TX (Onsite)

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12+

Skills

Git
Python
API
technical support
AI
Copilot

Job Details

Role: AI Technical Support Specialist

Location: Frisco, TX (5 Days Work from Office)

Type of Hire: CTH

Duration: Long Term Contract

Experience: 10+ Years

Primary Skills: AI Gateway & GitHub Copilot
Secondary Skills: Python scripting and REST APIs

Description:

The AI Center of Excellence is seeking a semi-technical support specialist to help operationalize and sustain two critical enterprise AI platforms: the AI Gateway (our internal reverse proxy for LLM APIs) and GitHub Copilot (our IDE-integrated AI coding assistant). This role is part of our AI enablement initiative and will serve as a direct support and enhancement partner to our developer community.

Responsibilities:

  • Act as the first line of support for developers using GitHub Copilot and the AI Gateway.
  • Review and troubleshoot API usage errors, model connectivity issues, and tooling integration problems.
  • Manage user provisioning and access control requests.
  • Coordinate with platform owners; Maintain documentation.
  • Communicate via Teams and ticketing systems.
  • Contribute to lightweight tooling enhancements.

Required Qualifications:

  • 3+ years of experience in technical support or engineering.
  • Proficiency in Python scripting and REST APIs.
  • Familiarity with Git and VS Code.
  • Strong communication and organizational skills.

Preferred Qualifications:

  • GitHub Copilot or similar AI tools; Understanding of LLMs and model governance; Large enterprise experience; Proxy tools like Apigee or Kong.

Ideal Candidate Traits Self-starter, problem solver, reliable, effective communicator.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.