Desktop Support Specialist

  • Dalton, GA
  • Posted 5 days ago | Updated 5 days ago

Overview

On Site
Depends on Experience
Full Time

Skills

Analytical Skill
Communication
Conflict Resolution
Documentation
IT Management
Incident Management
Information Security
Management
Network Layer
Physical Layer
Problem Solving
Remote Support
Service Desk
Splunk
System Administration
Technical Support

Job Details

Role: Desktop Support Specialist
Location: Dalton, GA (Onsite)
Type: Contract-W2
Duration: Long-term

On-site!
4 open positions
Provide PC refresh Services and Tool Deployment: Provide PC refresh and enterprise tool deployment services onsite at various branch locations around Dalton, GA locations. Resource will follow all standard processes and procedures

Job Description Onsite Services

Operations:
Assist Local IT by installing ManageEngine, Crowdstrike and Splunk on company owned equipment.
Assist Local IT to refresh 152 computers to company standards at the aforementioned sites
Coordinate with the IT Service Desk in how best to handle incident tickets and assist with L1.5 support issues related to end users or local IT PC installation issues.
Assist Local IT in additional infrastructure deployments at the four Dalton, GA sites
Assists more-senior Local IT team members , OT and Information Security leaders with reviewing and evaluating business technology needs, security, and systems requirements

Administration
Using the SNOW Platform, assist the regional Local IT team in the managing of tickets, including supporting XLA goals and objectives.
Keep Local IT Leadership team informed of remote site risks identified. Liaison with the various Local IT support channels for any L3 incident management.

Key Skills & Qualifications:
Excellent communication and interpersonal skills.
Experience with system administration and troubleshooting.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Strong documentation skills

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