ServiceNow Developer

ServiceNow Developer

6-12 months CTH NO SPONSORSHIP

Remote

Biggest three things

• Experience integrating ServiceNow secops with security platforms such as CrowdStrike, Tenable, Splunk, Zscaler
• Understanding of playbook automation in the secuiryt incident response (SIR) and Vulnerability Response Modules (VR)
• Developing and customizing applications within the ServiceNow platform

Subject Matter Expert (SME) with Security Operations and Vulnerability Management

Experience

Job Summary: We are seeking a highly skilled and experienced ServiceNow Subject Matter Expert

(SME) with Security Operations and Incident Management experience to join our team. The ideal

candidate will be responsible for providing technical expertise in ServiceNow, with a focus on

Security Operations and Vulnerability Management. The candidate should be able to provide

guidance on best practices, design and implement solutions, and troubleshoot issues related to

ServiceNow Security Operations and Vulnerability Management. The role will also include

responsibilities of a Security Analyst.

Key Responsibilities:

• Provide technical expertise in ServiceNow, with a focus on Security Operations and

Vulnerability Management

• Design and implement solutions related to ServiceNow Security Operations and

Vulnerability Management

• Provide guidance on best practices related to ServiceNow Security Operations and

Vulnerability Management

• Troubleshoot issues related to ServiceNow Security Operations and Vulnerability

Management

• Work with other teams to ensure ServiceNow Security Operations and Vulnerability

Management are integrated with other systems and processes

• Develop and maintain documentation related to ServiceNow Security Operations and

Vulnerability Management

• Provide technical guidance and support to other team members as needed
• Stay up to date with the latest ServiceNow technologies and best practices
• Analyze incoming incidents and events, both from Help Desk and security platforms, to

provide objective advice and actionable next steps

• Work with the security team to perform tests and uncover vulnerabilities and security

control gaps

• Assist the security team with keeping the company's security platforms up-to-date
• Create documentation and planning for all security-related information, including, but not

limited to, incident response

• Develop relevant documentation and KB articles for IT Security or for Help Desk
• Train and mentor Help Desk in the use and function of IT Security tools and platforms
• Analyze IT requirements and provide objective advice on the use of security controls
• Test and evaluate new technology focusing on security controls and requirements
• Support the implementation of key security platforms, both on-prem and cloud

environments

• Participate in Incident Response activities, including tabletop exercises and active

incidents

• Gather feedback from end-users and IT team members to continue to improve system

security controls

• Analyze and implement efficient IT security systems
• Review external threat intelligence feeds from cybersecurity agencies; send alerts and

coordinate with responsible parties to patch high-risk vulnerabilities

• Perform other duties as assigned

Qualifications:

• 5+ years of experience in ServiceNow, with a focus on Security Operations and Vulnerability

Management

• Strong understanding of ServiceNow Security Operations and Vulnerability Management

best practices and design principles

• Experience with ServiceNow integrations and workflows
• Experience with ServiceNow Security Incident Response, Vulnerability Response, and

Threat Intelligence

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• 2+ years of experience in Information Security and/or Information Technology
• Basic knowledge of Cybersecurity standard frameworks, controls, technology, and

solutions

• Understanding of patch management
• Knowledge of firewalls, antivirus, and IDPS concepts
• Ability to identify and mitigate network vulnerabilities
• Excellent oral and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Ability to work within a team and to foster teamwork
• Good planning, organizational, and prioritization skills
• Proficient in MAC and OS
• Proficient in Microsoft Office products