Overview
Skills
Job Details
Title: Lead IT Engineer
Location: Houston, TX (Hybrid 3 days per week in 77024)
Duration: Permanent, Direct-Hire
Work Requirements: , Holders or Authorized to Work in the US.
Key Points:
- Candidates must have strong skills in Azure, as well as O365, EntraID, Teams, etc.
- Experience in general networking and next-gen firewalls is strong preferred
- This position is onsite 3 days per week in West Houston (77024)
Summary:
The Lead IT Engineer will take ownership of user-facing technology systems and the backend infrastructure that supports those technologies within the company. This role will function as a day-to-day leader within the IT support team, providing technical expertise, mentorship, and guidance while ensuring the efficiency and reliability of IT operations. The Lead IT Engineer will be expected to work independently, drive continuous improvement initiatives, and take a proactive approach in identifying and resolving technical challenges.
The primary job responsibilities will include engineering network, Azure and other key systems, managing and responding to user tickets, supporting telecom and video conference systems, imaging and deploying computers. Additionally, the role will encompass onboarding new users, archiving terminated user data, optimizing IT processes, and spearheading initiatives to improve overall IT service delivery. The Lead IT Engineer will be expected to serve as an escalation point for complex issues, collaborate with cross-functional teams, and ensure that IT services align with business needs.
Additional duties may include leading user training sessions, performing advanced performance troubleshooting, organizing and maintaining IT equipment storage, evaluating and implementing new systems and platforms, and championing best practices in cybersecurity and IT governance.
Great candidates will have extensive experience in IT support and engineering, a deep understanding of end-user compute environments, and a proven track record of leadership within IT operations. Strong communication skills, strategic thinking, and the ability to drive projects to completion with minimal supervision are essential. The ideal candidate will demonstrate a commitment to operational excellence and a proactive mindset in maintaining and improving IT services.
Education and Experience Qualifications
- 5+ years of experience in IT support, desktop support, or related technical roles.
- Associate's degree required; a bachelor's degree in IT or a related field is preferred.
- Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent are strongly preferred.
Additional Knowledge, Skills, and Personal Characteristics
- Expertise in MS Windows operating systems and enterprise IT environments.
- Demonstrated experience providing advanced technical support, troubleshooting, and resolution for end users and devices.
- Strong experience with Active Directory and Azure Entra ID for account management, security policies, and user provisioning.
- In-depth understanding of business collaboration systems such as email, Microsoft Teams, SharePoint, and enterprise video conferencing solutions.
- Proficiency in diagnosing and resolving complex technical issues spanning multiple technology stacks.
- Advanced knowledge of wired and wireless networking, including a solid understanding of TCP/IP, DNS, DHCP, and other common networking protocols.
- Ability to effectively triage and prioritize requests, ensuring critical workflow disruptions are mitigated promptly.
- Strong grasp of cybersecurity principles and best practices to safeguard IT infrastructure and provide secure remote support.
- Exceptional communication skills with the ability to articulate technical concepts to a diverse audience, including non-technical stakeholders.
- Leadership capabilities, including mentoring junior IT staff, driving process improvements, and fostering a collaborative team environment.
- Highly adaptable, proactive, and capable of working autonomously in a fast-paced, dynamic environment.
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.