IT Engineer, Senior

Company:Qualcomm Incorporated

Job Area:Information Technology Group, Information Technology Group > IT Engineering

General Summary:

This role involves managing and maintaining Data Center Infrastructure Management (DCIM) monitoring and observability platforms, monitoring datacenter infrastructure devices across the enterprise, scripting for automation, and ensuring systems audit compliance. The role also acts as a liaison between IT, Facilities, and operations teams.

**Must be able to work full time in San Diego

Principal Duties and Responsibilities:

• DCIM Platform Management:
  • Manage and maintain our DCIM monitoring and observability platforms, ensuring they are up-to-date, reliable, and efficient.
  • Configure and customize the DCIM tools to meet specific business needs.
  • Collaborate with cross-functional teams to integrate DCIM data into broader IT management systems.
• Device Monitoring:
  • Monitor DC infrastructure devices (such as rPDU, UPS, Environmental sensors) across the enterprise.
  • Set up alerts and notifications for critical events.
  • Troubleshoot and resolve issues related to device availability, performance, and health.
• Scripting and Automation:
  • Utilize scripting languages to automate routine tasks.
  • Develop custom scripts for data collection, dashboarding, and reporting.
  • Improve operational efficiency through automation.
• Collaboration:
  • Work closely with local IT teams at sites across the US, APAC, and EMEA.
  • Provide technical support and guidance to ensure their devices are properly configured and maintained.
  • Foster strong relationships with site personnel to address their specific needs.
• Firmware Management:
  • Keep track of device firmware versions.
  • Ensure compliance with security policies and industry standards.
  • Perform regular firmware updates and patches.
• Facilities Liaison:
  • Act as a bridge between IT and Facilities management.
  • Coordinate observability and device management efforts with Facilities teams.
  • Provide insights and recommendations for optimizing facility-related processes.
• General:
  • Manages individual project priorities, deadlines, and deliverables with minimal supervision.
  • Seeks out learning opportunities to increase own knowledge and skill within and outside of domain of expertise.
  • Anticipates complex issues and discusses within and outside of project team to maintain open communication and ensure efficient resolution.
  • Documents solutions and common processes.
  • Networks with colleagues within and outside of domain expertise to gain insight, ideas, and connections.

Minimum Qualifications:
3+ years of IT-related work experience with a Bachelor's degree.
OR
5+ years of IT-related work experience without a Bachelor's degree.

Physical Requirements:
Frequently transports and installs equipment up to 20 lbs.

Qualifications:

• Familiarity with DCIM platforms (e.g., Schneider Electric StruxureWare, Nlyte, etc.).
• Proficiency in scripting languages (Python, PowerShell, etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Detail-oriented and proactive mindset.

Level of Responsibility:

• Working under some supervision.
• Making decisions that are moderate in impact: errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
• Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question.
• Most tasks require multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.
• Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
• Exercising creativity to draft original documents, imagery, or work products within established guidelines.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mailor call Qualcomm's toll-free number found. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range:
$45.50 - $68.24

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer!

If you would like more information about this role, please contact .