Overview
On Site
USD 25.00 per hour
Full Time
Skills
ROOT
Customer Facing
Analytical Skill
Communication
Attention To Detail
Management
Customer Experience
Internet Research
Google Docs
SQL
Business Administration
Finance
Risk Management
Job Details
SFS Complaints Analyst
Oakland, CA 94612
5+ Months
100%Remote
Pay Rate: $25/Hour on W2
Duties:
Review and assess incoming complaints related to both consumer loans and business loans.
Accurately identify the nature of complaints and categorize them appropriately.
Investigate complaint details to determine the root cause and assess if they require further action.
Respond to customer complaints in a professional and timely manner, ensuring clear communication and a resolution-oriented approach.
Draft and send written responses to customers addressing their concerns and providing solutions, when possible.
Offer guidance to customers on available options and the next steps, ensuring their concerns are acknowledged.
Skills:
1-3 years of professional experience with either a financial institution or payment provider preferred - must have
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer facing roles
Must Have
Interest in implementing feedback and dedicated to the improvement of your skills and work
Flexibility to adapt and able to manage multiple assignments while working independently
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail - Must Have
Excellent time-management skills - Must Have
A desire to help people and improve the customer experience
A passion for Square and customers engaging with Square products
Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
MacBook user preferred
Education:
Bachelor's degree in Business Administration, Finance, Risk Management, or a related field preferred.
#TB_EN
Oakland, CA 94612
5+ Months
100%Remote
Pay Rate: $25/Hour on W2
Duties:
Review and assess incoming complaints related to both consumer loans and business loans.
Accurately identify the nature of complaints and categorize them appropriately.
Investigate complaint details to determine the root cause and assess if they require further action.
Respond to customer complaints in a professional and timely manner, ensuring clear communication and a resolution-oriented approach.
Draft and send written responses to customers addressing their concerns and providing solutions, when possible.
Offer guidance to customers on available options and the next steps, ensuring their concerns are acknowledged.
Skills:
1-3 years of professional experience with either a financial institution or payment provider preferred - must have
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer facing roles
Must Have
Interest in implementing feedback and dedicated to the improvement of your skills and work
Flexibility to adapt and able to manage multiple assignments while working independently
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail - Must Have
Excellent time-management skills - Must Have
A desire to help people and improve the customer experience
A passion for Square and customers engaging with Square products
Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
MacBook user preferred
Education:
Bachelor's degree in Business Administration, Finance, Risk Management, or a related field preferred.
#TB_EN
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