Overview
On Site
USD 34.00 - 36.00 per hour
Contract - Independent
Contract - W2
Skills
Technical Support
Software Troubleshooting
Leadership
Mobile Devices
Laptop
Repair
Onboarding
Remote Support
Management
Customer Engagement
Microsoft Windows Mobile
Microsoft Operating Systems
Computer Hardware
Microsoft Windows
Motivation
Problem Solving
Conflict Resolution
FOCUS
Effective Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Technician to join our team in Pleasant Hill, California. In this Desktop Support role, you will provide direct technical support to users, assisting with hardware and software troubleshooting, equipment repairs, and user onboarding processes. This is a Desktop Support role long-term contract position offering an excellent opportunity to work hands-on with diverse technologies and systems. This desktop Support Role does require some travel in between sites in Contra Costa County.
Responsibilities:
Diagnose and resolve hardware and software issues for walk-in users with a hands-on approach.
Provide clear technical guidance and support, addressing user inquiries and explaining processes effectively.
Perform minor repairs on computers, mobile devices, and other essential business tools.
Manage and distribute loaner equipment such as laptops, keyboards, mice, and chargers.
Demonstrate standard business tools and applications to users, ensuring familiarity and ease of use.
Receive and process technical equipment dropped off for repair.
Coordinate and execute new user onboarding, including computer hardware setup at various office locations.
Build and image up to 20 new computers weekly, ensuring devices are ready for immediate use.
Configure and set up profiles for up to 20 new users each week, ensuring seamless access to systems and tools.
Requirements
3-5 years of experience delivering desktop support or concierge services with direct face-to-face customer interaction.
Proficiency in troubleshooting across multiple platforms, including Mac, Windows, mobile devices, and various applications.
Strong technical skills in PC hardware and Microsoft Windows 10/11.
Ability to work independently and demonstrate self-motivation in learning new technologies quickly.
Excellent problem-solving skills with a focus on providing user-friendly solutions.
Effective communication skills to explain technical concepts clearly to non-technical users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Technician to join our team in Pleasant Hill, California. In this Desktop Support role, you will provide direct technical support to users, assisting with hardware and software troubleshooting, equipment repairs, and user onboarding processes. This is a Desktop Support role long-term contract position offering an excellent opportunity to work hands-on with diverse technologies and systems. This desktop Support Role does require some travel in between sites in Contra Costa County.
Responsibilities:
Diagnose and resolve hardware and software issues for walk-in users with a hands-on approach.
Provide clear technical guidance and support, addressing user inquiries and explaining processes effectively.
Perform minor repairs on computers, mobile devices, and other essential business tools.
Manage and distribute loaner equipment such as laptops, keyboards, mice, and chargers.
Demonstrate standard business tools and applications to users, ensuring familiarity and ease of use.
Receive and process technical equipment dropped off for repair.
Coordinate and execute new user onboarding, including computer hardware setup at various office locations.
Build and image up to 20 new computers weekly, ensuring devices are ready for immediate use.
Configure and set up profiles for up to 20 new users each week, ensuring seamless access to systems and tools.
Requirements
3-5 years of experience delivering desktop support or concierge services with direct face-to-face customer interaction.
Proficiency in troubleshooting across multiple platforms, including Mac, Windows, mobile devices, and various applications.
Strong technical skills in PC hardware and Microsoft Windows 10/11.
Ability to work independently and demonstrate self-motivation in learning new technologies quickly.
Excellent problem-solving skills with a focus on providing user-friendly solutions.
Effective communication skills to explain technical concepts clearly to non-technical users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.