Technology Training Manager

Position Summary:
 Under the direction of the Director of Practice Solutions, the Technology Training Manager delivers the strategy, direction, goals, and priorities for the technology training team. Identifies firm needs and makes recommendations for training content, methods of delivery, training software and related programs. Develops curriculum, conducts research, and ensures training is current and in alignment with the Legal environment.  Identifies and develops standard styles, processes, and workflows for the technology training team. Leads rollout training of new programs or processes firmwide. Provides innovative ideas and delivers meaningful programs in support of the business as well as individual development. Collaborates with Information Technology colleagues and other departments on technology and software changes within the Firm.  

Position Responsibilities:

Management

• Coach and mentor the technology training team to ensure consistent and high-quality performance
• Create and monitor professional development plans for each member of the technology training team to ensure skills are current
• Conduct performance reviews and other ongoing feedback methods in conjunction with Human Resources

Training and Curriculum Strategy

• Review and evaluate current training programs to identify areas of improvement
• Identify future training needs of the firm and create a strategy to implement the solution
• Collaborate with colleagues within the firm to identify and address knowledge gaps
• Research and understand training and development best practices at other like-sized firms
• Identify best practices in teaching methods and content creation
• Oversees the development of all training content

Training Delivery

• Ensure that on-boarding for all staff and attorneys aligns with the needs of the individual and the firm
• Coordinate new employee orientation in conjunction with HR staff and office managers, where needed
• Schedule, conduct, and oversee other training programs 
• Oversees the administration of the firm’s Learning Management System (LMS)

Technology

• Work closely with colleagues in IT on an ongoing basis to align training with any technology changes and roll-out of firmwide changes
• Participate in IT projects as the technology training team’s leadership to ensure overall delivery success of the projects
• Ensure that the training function is equipped to train or arrange for training for overall technology needs