CRM Lead - Technical

Remote long-term contract in the healthcare field 

What you’ll do:

1. Documentation: Create detailed documentation for new processes and technical solutions. Gather and document complex requirements. Translate business requirements into actionable CRM best practice solutions. Creation and management of User stories.
2. Technical Solutions: Develop and maintain technical solutions to respond to business needs using CRM configuration and customization.
3. Issue Resolution: Collaborate with business partners to understand and address business issues promptly.
4. Stakeholder Communication: Provide clear communication to stakeholders, including customer support for existing tools and integrations with other vendor solutions. Establish strong relationships with new and existing CRM stakeholders.
5. Configuration Management: Actively engage in and rigorously test configuration, customization, and integrations related to CRM platforms
6. Vendor Management: Manage vendor communications and build strong partnerships with third-party partners related to the CRM platforms.
7. Perform other duties as assigned.

Career Level Expectations:

• Senior role that applies advanced knowledge of job area (typically obtained through post-secondary education and work experience).
• Manages projects/processes, works independently with limited supervision.
• Coaches and reviews the work of proficient and entry-level professionals.
• Handles difficult and complex problems.
• Desire for growth and professional development.

Required Skills/Experience:

• Bachelor’s degree or equivalent combination of education and experience.
• 8+ years’ experience in a Consulting/Admin role with enterprise CRM platforms such as Dynamics, Salesforce, Zoho etc.
• 8+ years experience leading requirement gathering workshops.
• Extensive experience with tools such as Azure DevOps Jira etc.
• Experience with at least two full lifecycle implementations of an enterprise CRM platform.
• Working knowledge of Azure services: Data Lake, Logic Apps, Data Factory, Synapse Link, Service Bus etc.
• Skills – sound judgement/decision-making, influencing, organization, adaptability, service orientation, interpersonal skills, and teamwork.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

 

Preferred Requirements:

• Experience with CRM development using any of the following: C#, Apex, Deluge, JavaScript.
• Experience with Zoho CRM specific functionality, Zoho SDK highly preferred, Canvas, Kiosk, Blue Print, Widgets, and/or Cadences.
• CRM Certifications are a plus.
• Experience using other Zoho products
• Experience with wireframing tools such as Figma a plus.
• Working knowledge of SQL.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.