SailPoint Developer

A client of Innova Solutions is immediately hiring for a SailPoint Developer.

Position type: Contract

Location: Framingham, MA -Onsite

As a SailPoint Developer, you will be responsible for:

Job Description:

• Experience in SailPoint IdentityIQ Development.
• Proficiency in core Java, Beanshell, Rest APIs, SQL, and PowerShell programming.
• Expertise in SailPoint LCM, Provisioning, RBAC, and Certification processes.
• Experience integrating OOTB connectors such as AD, LDAP, Azure, Workday, Webservices, and JDBC.
• Knowledge of SailPoint Plugins, SSF, SSD framework tools, and DevOps.
• Collaborate with architecture, managers, and business stakeholders to understand requirements, create solutions, and deliver technology that meets organizational needs.
• Competence in writing clear and well-structured business requirements, documents, and user stories.
• SailPoint Certified IdentityIQ Engineer.
• Knowledge of Entra ID and CyberArk is a plus.
• Oversee and support process by reviewing daily transactions on performance parameters.
• Review performance dashboard and the scores for the team.
• Support the team in improving performance parameters by providing technical support and process guidance .
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Ensure standard processes and procedures are followed to resolve all client queries.
• Resolve client queries as per the SLA s defined in the contract.
• Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting .
• Document and analyze call logs to spot most occurring trends to prevent future problems.
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.
• Ensure all product information and disclosures are given to clients before and after the call/email requests.
• Avoids legal challenges by monitoring compliance with service agreements.
• Handle technical escalations through effective diagnosis and troubleshooting of client queries.
• Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements.
• If unable to resolve the issues, timely escalate the issues to TA & SES.
• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.
• Troubleshoot all client queries in a user-friendly, courteous and professional manner.
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business.
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA s.
• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client.
• Mentor and guide Production Specialists on improving technical knowledge.
• Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist.
• Develop and conduct trainings (Triages) within products for production specialist as per target, Inform client about the triages being conducted.
• Undertake product trainings to stay current with product features, changes, and updates.
• Enroll in product specific and any other trainings per client requirements/recommendations.
• Identify and document most common problems and recommend appropriate resolutions to the team.
• Update job knowledge by participating in self-learning opportunities and maintaining personal networks.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Rishabh Sharma

PAY RANGE AND BENEFITS :

Pay Range*: $45.00 - $50.00 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields

Recent Recognitions:

• Named One of America s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.