Senior Program Manager (Hybrid)

Client is seeking a Program Manager resource to work on the Enterprise Transit Fare
System Upgrade project. The selected resource will manage the end-to-end planning,
execution, and operationalization of strategic, complex, cross-functional multi-million-
dollar initiatives essential to the organization's success. Work may be performed
independently and/or in a team environment depending on project needs.
Job Responsibilities
Program Management
Develop comprehensive program, portfolio, and project plans using Waterfall, Agile,
and Hybrid delivery methodologies.
Define scope, goals, deliverables, and timelines.
Apply extensive vendor management experience to ensure delivery of contractual
scope within agreed upon constraints.
Leverage experience to actively manage testing activities and resources to ensure
unit, performance, functionality, and user testing objectives are met.
Utilize departmental tools for program and project management, tracking, and
reporting.
Team Leadership
Demonstrate business acumen and professionalism in order to clearly communicate
with senior level executives in oral, written, and presentation formats.
Lead conversations to facilitate the prioritization, road mapping, and trade off
discussions with program stakeholders.
Manage project managers within the program to provide day to day guidance and
oversight in order to ensure service delivery.
Support a collaborative and productive work and PMO team environment.
Facilitate communication and coordination for projects / programs across cross-
functional teams.
Lead change management and conflict resolution efforts within the program.
Ensure teams have clear roles, responsibilities, and deliverables.
Stakeholder Management
Build strong stakeholder relationships to become a trusted advisor to project
sponsors and senior leaders.
Communicate project status, risks, and issues to stakeholders and executive
management in a timely manner to set expectations and escalate as appropriate.

Ensure alignment of project objectives with business goals through stakeholder
management activities.
Risk & Issue Management
Proactively identify, assess, and manage project / program risks and issues through
mitigation planning.
Monitor and report project / program progress and performance throughout delivery
lifecycle.
Budget & Resource Management
Develop and manage program and project budgets, per governance requirements.
Allocate resources effectively to ensure program and project success through demand
management and capacity planning for projects / programs assigned.
Monitor expenditures and ensure adherence to budget constraints.
Transformation & Organizational Change Management
Oversee / Lead transformation and change management scope within the program,
as appropriate, to ensure solution adoption and process adherence.
Process Improvement
Support the evaluation and refinement of project management methodologies and
processes.
Support continuous improvement initiatives within the PMO.
Stay abreast of industry trends and emerging practices.
Minimum Qualifications
High school diploma or GED AND nine (9) years of experience managing multiple IT
and business projects
Note: Highest completed degree in the following majors: Computer Science, Business
Management, or Project Management will count towards the minimum nine (9) years of
required work experience.
Associates degree counts as two years of experience
Bachelor's degree or higher counts as four years of experience
Two (2) or more years in a lead role that required collaboration across multiple
divisions with stakeholders from varying organizational levels.
Active PMP or PgMP Certification
Active CSM or SAFe Certification
2 years experience with MS Project
1 years experience with Azure Dev Ops or Jira
Desired Skills
Experience program managing large, complex SaaS vendor implementations
Experience program managing transit initiatives
Exceptional soft skills and emotional intelligence to navigate at multiple levels across
the organization
Strong communication and collaboration skills
Proven track record of delivering large initiatives within challenging constraints
Experience with PPM Tools