Product Support Specialist (Remote)

Overview

Remote
On Site
Compensation information provided in the description
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 9 month(s)

Skills

Healthcare
PHI
HIPAA
Windows Operating Systems
analytical and logical skills
providing customer support
Microsoft productivity software skills

Job Details

Job Title:

Product Support Specialist (Remote)

Location:

Trenton, NJ

Duration:

9 months

Pay Rate:

$45/hr on C2C / 1099 all inclusive (OR) $40/hr on W2

Interview Process:

iLinc Web Cam Interview Only

Note:

Please note while this position is remote; the manger is looking for local candidates.

Job Description

The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.

As a Product Specialist with the Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:

  • Provide tier 1 support for Division applications

  • Provide first level contact for incoming service requests

  • Review incoming service requests for knowledgebase solutions

  • Collect information from user for service requests

  • Track, route and redirect unresolved service requests to correct resources

  • Escalate complex issues to Tier 2 Service Desk resources

  • Provision application access

  • Identify and route Data Exceptions

  • Walk users through problem solving steps

  • Convey resolutions of service requests to users

  • Resolve and Close low-level service requests

  • Perform proper recording and documentation of activities and solutions

  • Perform periodic knowledge base review

  • Perform user access audits

  • Perform user acceptance testing

  • Research changes in pharmacies, hospitals, medications, and healthcare related datasets

Top Skills & Years of Experience

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Excellent analytical and logical skills

Required

4

Years

Experience providing customer support

Highly desired

4

Years

Experience with healthcare, PHI, HIPAA

Highly desired

2

Years

Experience using knowledge base and ticketing systems

Nice to have

2

Years

Strong Microsoft productivity software skills

Nice to have

2

Years

Experience providing tier 1 IT and application troubleshooting

Highly desired

2

Years

Experience performing user acceptance testing on web applications

Nice to have

2

Years

Experience with Windows operating systems

Nice to have

2

Years

Experience troubleshooting browser dependency issues

Nice to have

2

Years

Experience with providing direct customer service

Highly desired

2

Years

Experience with bug documentation and bug lifecycle

Nice to have

2

Years

Experience writing SQL Queries

Nice to have

2

Years

Experience with MAC OS

Not Required

2

Years

Experience with Android OS for mobile device

Not Required

2

Years

Working knowledge of application and desktop security concepts

Nice to have

2

Years

Experience with remote desktop control tools

Nice to have

2

Years

Experience with workstation troubleshooting

Nice to have

2

Years

Recruiter Details:

Name: Sameer at gsksolutiuons dot com

Contact : Seven one nine two three nine Five five five five

About US:

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About GSK Solutions Inc.