Overview
On Site
USD 28.00 - 38.00 per hour
Full Time
Skills
Computer Hardware
Customer Lifecycle Management
Onboarding
User Experience
Documentation
ROOT
Design Patterns
Customer Service
Collaboration
Tier 3
Customer Relationship Management (CRM)
Microsoft SCCM
BigFix
Unified Communications
Operating Systems
OS X
Linux
Android
IOS Development
Productivity
Virtualization
VDI
Active Directory
Group Policy
Directory Services
Management
Access Control
ServiceNow
Incident Management
Microsoft Excel
ITIL
End-user Computing
Endpoint Protection
Attention To Detail
Emerging Technologies
Communication
Project Management
Remote Support
Microsoft Windows
Windows PowerShell
Microsoft Office
Information Technology
A+
Microsoft Certified Professional
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
The End User Technology Engineer is responsible for effective delivery and operations of technologies that impact our end user community. This includes ensuring service levels are met for a seamless user experience at the desktop. This job will leverage digital workplace technologies and their subsequent deployment and configuration. Additionally, this job will identify, implement, and support solutions that enhance the end user experience and increase service levels, delivering technology happiness as a result.
Key Job Responsibilities and Accountabilities:
Analyze technical information and ticket data to identify patterns and chronic issues and address them using advanced tools.
Collaborate with engineers and architects to implement changes in infrastructure processes to improve service levels and technology happiness.
Identify and engineer hardware and software technologies that enhance the end user experience.
Manage the client lifecycle management process, including onboarding and offboarding, to ensure a high user experience.
Provide high-quality documentation and troubleshooting guidelines for support personnel in their technology domains.
Assess and review implementations to ensure conformance with process and technical standards.
Drive IT initiatives to improve services within assigned technology or business unit.
Coach and train support personnel to effectively resolve end user issues and investigate root causes.
Assist with implementation challenges while ensuring adherence to architectural and infrastructure standards.
Collaborate with business partners, suppliers, and IT teams to meet objectives and provide effective services.
Provide infrastructure guidelines and design patterns for leverage by others in their technology expertise domain.
Deliver exceptional customer service through effective technology solutions.
Work independently on assignments of complexity and coordination.
Perform tier 3 and above support duties.
Mobility and Onsite: Candidate will be required to be onsite in one of our two main locations. Travel between locations may be required.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Knowledge, Skills, and Abilities:
Proficient knowledge of computer systems, networks, and peripherals.
Experience in analyzing data to identify patterns and drive resolution
Experience with deploying and programming infrastructure-related client management tools such as InTune/SCCM, BigFix, and PowerShell is preferred.
Experience with engineering and deploying unified communication solutions.
Familiarity with operating systems (Windows, macOS, Linux), mobile platforms (Android, iOS), and productivity tools for troubleshooting and enabling high performance.
Experience configuring and deploying client virtualization technologies (VDI) is preferred.
Knowledge of Active Directory, Group Policy, and directory services for managing user access controls.
Proficiency in using and creating reports in ServiceNow or related tool and analyzing incident management data with tools like Excel.
Knowledge of ITIL processes, especially related to End User Computing.
Familiarity with best practice endpoint security designs and configurations.
Demonstrated troubleshooting abilities to resolve complex technical issues.
Ability to effectively document new services and deployment/support requirements.
Attention to detail and commitment to delivering high-quality services.
Ability to quickly learn and leverage emerging technologies.
Excellent communication and interpersonal skills to interact with users at all levels.
Ability to break down complex situations or issues into manageable components.
Project management skills with the ability to prioritize and meet deadlines.
Skills
Desktop, Support, Troubleshooting, Windows, Desktop engineering, Powershell, Office 365, Intune
Additional Skills & Qualifications
Education and Experience:
Minimum Qualifications required to perform the role:
Education: Associate's Degree
Field of study: Information Technology or a related field
Certifications/Licenses: none
Related Work Experience: 3 years in a related technical IT role
Typical/Preferred Qualifications:
Education: Bachelor's Degree
Field of study: Information Technology or a related field.
Certifications/Licenses: A+ Certified and MCSE Certified
Related Work Experience: 5 years in an technical IT role
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $28.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Carmel,IN.
Application Deadline
This position is anticipated to close on May 17, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The End User Technology Engineer is responsible for effective delivery and operations of technologies that impact our end user community. This includes ensuring service levels are met for a seamless user experience at the desktop. This job will leverage digital workplace technologies and their subsequent deployment and configuration. Additionally, this job will identify, implement, and support solutions that enhance the end user experience and increase service levels, delivering technology happiness as a result.
Key Job Responsibilities and Accountabilities:
Analyze technical information and ticket data to identify patterns and chronic issues and address them using advanced tools.
Collaborate with engineers and architects to implement changes in infrastructure processes to improve service levels and technology happiness.
Identify and engineer hardware and software technologies that enhance the end user experience.
Manage the client lifecycle management process, including onboarding and offboarding, to ensure a high user experience.
Provide high-quality documentation and troubleshooting guidelines for support personnel in their technology domains.
Assess and review implementations to ensure conformance with process and technical standards.
Drive IT initiatives to improve services within assigned technology or business unit.
Coach and train support personnel to effectively resolve end user issues and investigate root causes.
Assist with implementation challenges while ensuring adherence to architectural and infrastructure standards.
Collaborate with business partners, suppliers, and IT teams to meet objectives and provide effective services.
Provide infrastructure guidelines and design patterns for leverage by others in their technology expertise domain.
Deliver exceptional customer service through effective technology solutions.
Work independently on assignments of complexity and coordination.
Perform tier 3 and above support duties.
Mobility and Onsite: Candidate will be required to be onsite in one of our two main locations. Travel between locations may be required.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Knowledge, Skills, and Abilities:
Proficient knowledge of computer systems, networks, and peripherals.
Experience in analyzing data to identify patterns and drive resolution
Experience with deploying and programming infrastructure-related client management tools such as InTune/SCCM, BigFix, and PowerShell is preferred.
Experience with engineering and deploying unified communication solutions.
Familiarity with operating systems (Windows, macOS, Linux), mobile platforms (Android, iOS), and productivity tools for troubleshooting and enabling high performance.
Experience configuring and deploying client virtualization technologies (VDI) is preferred.
Knowledge of Active Directory, Group Policy, and directory services for managing user access controls.
Proficiency in using and creating reports in ServiceNow or related tool and analyzing incident management data with tools like Excel.
Knowledge of ITIL processes, especially related to End User Computing.
Familiarity with best practice endpoint security designs and configurations.
Demonstrated troubleshooting abilities to resolve complex technical issues.
Ability to effectively document new services and deployment/support requirements.
Attention to detail and commitment to delivering high-quality services.
Ability to quickly learn and leverage emerging technologies.
Excellent communication and interpersonal skills to interact with users at all levels.
Ability to break down complex situations or issues into manageable components.
Project management skills with the ability to prioritize and meet deadlines.
Skills
Desktop, Support, Troubleshooting, Windows, Desktop engineering, Powershell, Office 365, Intune
Additional Skills & Qualifications
Education and Experience:
Minimum Qualifications required to perform the role:
Education: Associate's Degree
Field of study: Information Technology or a related field
Certifications/Licenses: none
Related Work Experience: 3 years in a related technical IT role
Typical/Preferred Qualifications:
Education: Bachelor's Degree
Field of study: Information Technology or a related field.
Certifications/Licenses: A+ Certified and MCSE Certified
Related Work Experience: 5 years in an technical IT role
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $28.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Carmel,IN.
Application Deadline
This position is anticipated to close on May 17, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.