Microsoft Exchange Production Support Engineer

Job Title: MS Exchange Production Support Engineer
Location: Plano, TX (Hybrid)
Pay Range: $60 62/hr
Duration: 18-Month Contract

Job Overview:

We are seeking a skilled and motivated MS Exchange Production Support Engineer to join our team in Plano, TX. This role plays a key part in supporting and maintaining enterprise-level Exchange environments and assisting with a large-scale migration from on-prem Exchange (2016/2019) to MS 365 (M365). The ideal candidate will bring a blend of operational support expertise, migration experience, and excellent troubleshooting capabilities.

Key Responsibilities:

• Provide daily production support for Exchange environments, ensuring system stability and uptime (99.9% SLA).


• Manage and maintain Exchange 2016/2019 servers and DAG configurations across multiple data centers.


• Support ongoing migration efforts from on-prem Exchange to


• MS 365 in a phased approach.


• Troubleshoot complex email and mailbox-related issues; identify root causes and implement resolutions.


• Utilize monitoring tools such as SCOM and Splunk to ensure health of Exchange infrastructure.


• Work with Remedy for ticketing and change management processes.


• Collaborate with internal teams and stakeholders through Skype, Teams, or WebEx.


• Develop and execute PowerShell scripts for automation and administrative tasks.


• Participate in on-call rotations and respond to critical incidents as needed.

Required Qualifications:

• 5 10 years of experience supporting MS Exchange (2016/2019) in large enterprise environments.


• Hands-on experience with Multi-Node DAGs and Clustering across data centers.


• Strong understanding of mail flow, mailbox management, and troubleshooting techniques.


• Previous involvement in Exchange-to-M365 migration projects (mailboxes, calendars, etc.).


• Proficiency with PowerShell scripting for Exchange administration.


• Experience using Splunk, SCOM, and BMC Remedy or similar ticketing/monitoring tools.


• Strong communication and collaboration skills.


• Ability to work independently and deliver results with minimal supervision.

Preferred Qualifications:

• Experience with Exchange Online and hybrid environments.


• Familiarity with AppViewX, Trend Micro, and enterprise security tools.


• Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience).