Senior Program Manager

Title: Senior Program Manager

Salary: $125,000 per year

Location: Remote (US)

Employment Type: Full-Time

Position Summary

We have an immediate opportunity for a Senior Program Manager responsible for translating corporate strategy into operational excellence across multiple programs and locations. This M3-level leader drives large-scale transformation, influences enterprise-level decision-making, and ensures that operations not only deliver on KPIs but also enable sustainable growth. The Senior Manager provides visionary leadership, develops managers, and forges strong cross-functional partnerships to position JDA TSG as a trusted strategic partner for clients.

Key Responsibilities

Strategic Leadership & Business Impact

• Own operational strategy and execution to meet client and corporate objectives to drive program.
• Shape long-term business plans, including budgeting, forecasting, and workforce strategy.
• Influence enterprise decisions on technology investments, organizational design, and resource allocation.

Operational Excellence & Transformation

• Oversee performance of program (~230 employees), ensuring service-level agreements, quality metrics, and financial targets are consistently achieved or exceeded.
• Lead large-scale process improvements and change management initiatives to improve efficiency, scalability, and client satisfaction.
• Anticipate market and client trends, proactively aligning operational capabilities with future needs.
• Executive-Level Client & Stakeholder Engagement
• Serve as a senior point of contact for client, building trusted partnership and representing JDA TSG at the executive level.
• Lead high-stakes client reviews and escalations, demonstrating strategic insight and solutions-oriented thinking.
• Partner closely with HR, Recruiting, IT to ensure cross-functional alignment on program goals.

Leadership & Talent Development

• Lead, coach, and develop M2-level managers, cultivating a pipeline of high-performing operational leaders.
• Foster a culture of accountability, inclusion, and continuous improvement across team
• Champion employee engagement, retention, and professional development initiatives that strengthen organizational culture.

Qualifications

Experience:

• 8-10+ years in operations, program management, or business process outsourcing, with 5+ years in multi-level people leadership. Experience leading 100+ employees across multiple remote locations.

Skills:

• Exceptional strategic planning and operational execution abilities.
• Proven record of driving process improvements and large-scale transformations.
• Executive presence with outstanding communication and presentation skills.
• Strong financial acumen and data-driven decision-making.
• Adept at influencing senior leaders and clients in complex environments.

Education:

• Bachelor s degree in Business, Operations, or related field required; Master s or MBA strongly preferred.

Preferred:

• Experience scaling operations in high-growth or rapidly evolving markets.

Performance Expectations

• Deliver consistent operational performance across program.
• Influence corporate strategy through data-driven insights and innovative solutions.
• Build and sustain high-trust relationships with executive stakeholders and clients.
• Demonstrate measurable impact on revenue growth, efficiency, and employee engagement.