Sr. ServiceNow Leader

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 7 Month(s)

Skills

ServiceNow
Agile
API
ITIL
Web Services
Service Delivery
Scrum
SOAP
IT Operations
IT Service Management
JavaScript
Management
Maintenance Planning
Event Management
Stakeholder Management
Process Optimization
Access Control
Analytical Skill
Analytics
Collaboration
Configuration Management Database

Job Details

Role: Sr. ServiceNow Leader

Location: Newark, NJ - Hybrid

Duration: 7 Months

Interview: MS-Teams/Webex/Video

Work Arrangement: Hybrid

Short Description:

Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.

Complete Description:

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities:

Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.

Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.

System Integrations: Develop and maintain API-based integrations between ServiceNow and other enterprise systems.

Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.

Security & Compliance: Implement role-based access controls, monitor platform performance, and ensure compliance with security policies.

Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.

Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

4+ years of hands-on ServiceNow administration and development experience.

Strong understanding of ITIL processes and best practices.

Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.

Experience with ServiceNow integrations using REST/SOAP web services.

Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).

Experience with ITOM Discovery, Event Management, or Performance Analytics.

Knowledge of Agile/Scrum methodologies.

Soft Skills:

Excellent written and verbal communication abilities.

Strong stakeholder management and collaboration skills.

Ability to prioritize and manage multiple projects simultaneously.

Skill Required / Desired Amount of Experience

Hands on ServiceNow administration and development experience Required 5 Years

Strong understanding of ITIL processes and best practices Required 5 Years

Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio Required 5 Years

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