Overview
Skills
Job Details
Job Title: Help Desk Analyst - Onsite Richmond, VA
Duration: 12 Months
Location: Richmond, Virginia - 23219
About the role:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Organization to improve communications with the public and customer services. In addition will:
Become familiar with Organization services.
Answer questions from the public, business, government agencies and others.
Identify the root cause of problems and implement solutions by gathering and analyzing available information.
Track incoming calls and email requests for assistance.
Perform other duties as assigned..
Knowledge, Skills, and Abilities:
Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Requirements
Skills:
Advanced computer skills are required that aligns with the Job Description Required 8 Years
Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years
customer relations skills Required 8 Years
good verbal and written communication skills Required 8 Years
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years