Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Skills
CRM Administration
Customer Relationship Management (CRM)
Asana
HTML
Database
Confluence
JIRA
Management
Process Improvement
Project Coordination
Project Documentation
Project Management
Software Administration
Oracle EBS
Organizational Skills
Microsoft Excel
Information Technology
JavaScript
Microsoft Dynamics
Cloud Computing
Communication
Data Integrity
Data Management
Issue Resolution
Analytical Skill
Business Continuity Planning
Cascading Style Sheets
Change Control
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Migration
Public Sector
Reporting
Salesforce.com
Software Security
Test Plans
Testing
Workflow
Job Details
Title: DOAS CRM Administrator
Location: Atlanta, GA (Need Locals)
Agency Interview Type: Either Web Cam or In Person
Work Arrangement: Hybrid
Short Description:
We are seeking a customer relationship management (CRM) administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.
Complete Description:
GENERAL DESCRIPTION:
We are seeking a customer relationship management (CRM) Administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.
In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution. You will play a key role in CRM development, integrations, and overall process improvement.
Local Candidates Only
JOB RESPONSIBILITIES:
CRM Administration
Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.
Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain.
Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.
Manage data integrity, including imports, migrations, integrations and data cleanup.
Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability.
Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
Project Coordination
Coordinate project timelines, deliverables, and resources across multiple teams.
Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.
Schedule project meetings to ensure timely updates and issue resolution.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor.
Strong proficiency with HTML, CSS, and JavaScript.
Effective written and verbal communication skills.
Strong interpersonal, analytical, and organizational skills.
Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana).
Advanced knowledge in in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint.
MINIMUM ENTRY QUALIFICATIONS:
2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).
1 2 years of experience in project coordination or project management
PREFERRED QUALIFICATIONS:
Prior public sector experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.