Overview
Skills
Job Details
Hybrid 3 days / week onsite at Dallas, TX, 75019 / Tampa, FL, 33647 / Jersey City, NJ, 07310 / Boston, MA, 02210 / McLean, VA, 22102
Contract to hire
2 rounds of interviews
Important Notes from HM:
Minimum 5 years of experience as a Business Analyst in enterprise software delivery
Minimum 3 years of experience working specifically on the ServiceNow platform (ITSM, ITOM, or related modules)
ServiceNow Certified System Administrator (CSA)
ITIL v4 Foundation Certification
Your Responsibilities
Collaborate with cross-functional teams - Product Owners, Process Owners, Engineering (Developers, Testers and Operational Support) to deliver impactful ServiceNow solutions in an Agile setting
Lead requirement elicitation sessions and translate stakeholder needs into detailed user stories with well-defined acceptance criteria
Break down complex requirements into logical workflows, data structures, and business rules
Analyze enhancement requests, observations and defects to propose sustainable, risk-compliant solutions
Create process documentation, user stories, use cases, and user acceptance criteria
Drive user acceptance testing (UAT) and work with stakeholders to ensure the delivered product meets expectations
Support and lead organizational change management (OCM) initiatives, including stakeholder training and communications
Conduct design walkthroughs and feedback sessions with stakeholders and end users
Collaborate with members on Agile methodology, ServiceNow best practices, and business analysis standards
Required:
Bachelor s degree or equivalent experience
Minimum 5 years of experience as a Business Analyst in enterprise software delivery
Minimum 3 years of experience working specifically on the ServiceNow platform (ITSM, ITOM, or related modules)
Strong knowledge of Agile/Scrum methodology, with experience working in a cross-functional Agile team
Proven ability to document functional requirements, process flows, and system interactions
Exceptional communication skills with both technical and non-technical audiences
Experience with Service Catalog items, workflows, roles/groups, and form configurations
Proficiency in facilitating UAT, training, and stakeholder demos
Required Certifications:
ServiceNow Certified System Administrator (CSA)
ITIL v4 Foundation Certification
Preferred Qualifications:
Additional ServiceNow certifications (e.g., Certified Application Specialist, Certified Implementation Specialist)
Familiarity with ServiceNow governance models and platform best practices
Experience with ServiceNow integrations
Experience with the Common Services Data Model (CSDM)
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.