Senior Vice President of Professional Services

No Consulting firms.

No sponsorship available.

Required

Must have airline/rail/cruise industry experience.

Summary
The Senior Vice President of Professional Services will lead teams responsible for Business Analysis, Project Management and Technology. Responsibilities will include the development, integration, and operation of our technology solutions with our clients systems within the airline, rail, cruise line, and other sectors. Reporting to the Chief Technology Officer, this role demands oversight of technology, project management, and account management teams that gather client business requirements, develop innovative system designs, create interface specifications and software development requirements. The Senior VP of Professional Services will teams will ensure quality control through rigorous evaluation, oversight, and support of new and updated integrations to effectively address client business needs. As the Senior Vice President of Professional Services, you will play a pivotal role in leading transformative projects. If you are passionate about innovation and solving complex business challenges, we invite you to apply for this exciting opportunity.
Essential Functions

• Lead teams that handle client engagements, including conducting on-site operations research to develop client service initiatives.
• Manage Business Analysts that engage with clients to take detailed briefs and clarify project-specific requirements that address client business needs.
• Manage the Project Managers, the primary client contact team for integration projects.
• Manage the collaborate of cross-functional client teams to gather business requirements and develop system designs and specifications for development by our integration technology teams.
• Lead a team of business integration managers that define business needs and deliver high quality, detailed requirements for use by software development teams.

Required Skills, Education and Experience

• 15+ years of experience in business systems integrations and/or airline/rail/cruise crew management & scheduling systems and processes; minimum of 7 years in a people management role.
• Exceptional interpersonal and customer relationship skills and the ability to build and maintain strong relationships with clients, stakeholders, and team members.
• Bachelor s degree in operations research, computer science, or related field. A master s degree is desirable.
• Leadership and Communication: Strong communicator with ability to lead and manage professional services teams, and establish robust, empathetic, working relationships with clients, stakeholders, and team members.
• Change Management: Expertise in managing change within an organization, ensuring smooth transitions and minimal disruption to operations.
• Strategic Planning: Understand, propose, and execute system integration strategies that align with the client business processes and our technology capabilities, strategy and business objectives.
• Business and Technical Acumen: Comprehensive understanding of business operations, processes, and technical solutions, including experience with Application Programming Interface technologies and other types of client interfaces.
• Operations Research: Advanced problem-solving and analytical skills to manage teams to deliver effective solutions for clients and the team.
• Project Management: Demonstrated experience in managing complex projects from inception to completion, including budgeting, planning, and resource allocation.
• Quality Management: Proficiency in evaluating, analyzing, and supporting integration technology applications and services to ensure they meet quality and performance standards.
• Multitasking and Time Management: Ability to manage multiple teams, projects and priorities simultaneously, and work under pressure
• Certifications: Professional project management (e.g., PMP, PRINCE2), or business analysis (e.g., CBAP) are a plus.

Position Type and Expected Hours of Work
Full time, Monday through Friday, normal core business hours and as needed on nights and weekends unless otherwise specified.
Supervisory Responsibility
Yes
Travel Requirements
20%
Compensation
Good faith annual salary range for this position is $180,000 - $230,000 and is commensurate with experience. 25% target bonus