Overview
On Site
USD 21.00 - 25.00 per hour
Full Time
Skills
Help Desk
Operating Systems
Issue Tracking
Collaboration
Management
Regulatory Compliance
Customer Service
Technical Support
Microsoft Windows
Computer Hardware
Configuration Management
Active Directory
Computer Networking
Android
Communication
FOCUS
Customer Satisfaction
Computer Science
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to join our team in Madison, Wisconsin. This Contract-to-permanent position offers an excellent opportunity to provide technical support while delivering exceptional customer service. The ideal candidate will have hands-on experience with troubleshooting, ticketing systems, and working with Windows 10 and 11 environments.
Responsibilities:
Respond promptly to incoming help desk tickets and resolve technical issues efficiently.
Provide troubleshooting support for Windows 10/11 operating systems and related software.
Assist users with hardware and software configurations, ensuring seamless functionality.
Maintain accurate records of support activities within the ticketing system.
Deliver exceptional customer service by addressing user concerns and providing clear solutions.
Collaborate with team members to implement system updates and configurations.
Support the deployment and maintenance of computer hardware and peripherals.
Manage Active Directory accounts, including configuration and troubleshooting.
Offer guidance on the use of Apple and Android devices in the workplace.
Ensure compliance with company standards for technology and user support.
Requirements
Minimum of 2 years of experience in customer service and technical support roles.
Proficiency in using ticketing systems to track and resolve issues.
Strong troubleshooting skills, particularly with Windows 10 and 11.
Familiarity with computer hardware, configuration management, and deployments.
Knowledge of Active Directory and basic networking concepts.
Ability to support Apple devices, Android devices, and Mac computers.
Excellent communication skills with a focus on customer satisfaction.
Certifications or a college degree in Computer Science are a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team in Madison, Wisconsin. This Contract-to-permanent position offers an excellent opportunity to provide technical support while delivering exceptional customer service. The ideal candidate will have hands-on experience with troubleshooting, ticketing systems, and working with Windows 10 and 11 environments.
Responsibilities:
Respond promptly to incoming help desk tickets and resolve technical issues efficiently.
Provide troubleshooting support for Windows 10/11 operating systems and related software.
Assist users with hardware and software configurations, ensuring seamless functionality.
Maintain accurate records of support activities within the ticketing system.
Deliver exceptional customer service by addressing user concerns and providing clear solutions.
Collaborate with team members to implement system updates and configurations.
Support the deployment and maintenance of computer hardware and peripherals.
Manage Active Directory accounts, including configuration and troubleshooting.
Offer guidance on the use of Apple and Android devices in the workplace.
Ensure compliance with company standards for technology and user support.
Requirements
Minimum of 2 years of experience in customer service and technical support roles.
Proficiency in using ticketing systems to track and resolve issues.
Strong troubleshooting skills, particularly with Windows 10 and 11.
Familiarity with computer hardware, configuration management, and deployments.
Knowledge of Active Directory and basic networking concepts.
Ability to support Apple devices, Android devices, and Mac computers.
Excellent communication skills with a focus on customer satisfaction.
Certifications or a college degree in Computer Science are a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.