Overview
On Site
To define
Full Time
Skills
Product development
IT project management
Technical Support
Medical devices
Enterprise services
Information Technology
IT operations
Analytical skill
Cloud computing
Software configuration
Issue resolution
Performance monitoring
Disaster recovery
Business continuity planning
Capacity management
End-user training
Change control
UI
Software security
Identity management
System requirements
Business process
IT management
Technical training
Application development
Service management
Technical analysis
Process engineering
Customer service
Word processor
Project management
Insurance
Management
Atlassian
JIRA
Design
Administration
Onboarding
Backup
Specification
Auditing
Quality assurance
SaaS
PaaS
IaaS
Documentation
Mentorship
Leadership
Testing
Confluence
Workflow
ITIL
Communication
Agile
Scrum
Manufacturing
Collaboration
Enterprise resource planning
Plant lifecycle management
DMS
HR management system
Customer relationship management
MES
Business intelligence
Job Details
Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better . We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.
Arthrex Benefits
Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)
Please note, most benefits are for regular, full time employees.
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr Applications Analyst to work on the Enterprise Services Management team of the Information Technology department. The Sr Applications Analyst will be part of a Global IT Operations Technology team responsible for administering the Atlassian platform and supporting all Jira products, plug-ins, and integrations. The role includes working directly with IT and Business teams to design, develop, test, and implement integrated Jira solutions, including Jira service desks. Excellent communications, analytical skills, and strong technical project management skillswill be essential for this position.Join our talented team at a global medical device company focused onHelping Surgeons Treat Their Patients Better .
Main Objective:
Responsible to design and/or configure, analyze, implement, test, and maintain the organization s on-premise and cloud computing applications.
Essential Duties and Responsibilities:
* Participate in application configuration, analysis, management, and maintenance in an enterprise environment, including (where applicable):Access administration and user onboarding.
* Issue resolution, patching, and performance monitoring.
* Reliability, backup, disaster recovery, and business continuity.
* Monitor system logs for unusual activity and escalate or make recommendations for resolution.
* Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
* Support user training activities.
* Adhere to Quality System Procedures and Change Control.
* Provide application end user support.
* Respond, resolve, or escalate reported incidents.
* Under management direction, may participate as SME for audits.
* Responsible for coordinating application needs from back-end platforms through user interface.
* Ensure stability, integration, and integrity of production systems.
* Complete all QA Non-Conformance and Corrective Actions in a timely manner, as required.
* Participate in assessment of application security and identity management requirements, where applicable.
Education/Experience
* Bachelor s degree required
* 5 + years of relevant work experience required
Additional Duties & Responsibilities
* Document system requirements, define scope and objectives, and create system specifications.
* Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
* Create and maintain application operational and instructional documentation as necessary.
* Provide Level 2 and Level 3 on-call coverage support.
* Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
* Mentor junior Analysts.
* Analyze business process potentials for streamlining and improvements in efficiencies.
* Work with IT management and Business Analysts to provide direction in large cross-functional teams.
* Provide technical training assistance for users, applications programming team, and other staff.
Specialized Skills
* Proven experience as a key technical resource leading the design, configuration, testing, implementation, and operation of Jira Service Management solutions required.
* Atlassian Administration experience required for tools, such as: Confluence, Jira Service Management, and Jira Software including advanced automations and workflows.
* Strong technical analysis and process development experience required to define and develop to be business value-driven solutions. Experience with ITIL processes is a plus.
* Excellent communication skills and customer service orientation.
* Experience with Agile and Scrum and working on projects where multiple functions work in a matrix structure is a plus.
* IT experience in a regulated environment preferred (Medical Device manufacturing industry experience is a plus).
Machine, Tools, and/or Equipment Skills:
Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.
Arthrex 2024 Benefits
* Medical, Dental and Vision Insurance
* Company-Provided Life Insurance
* Voluntary Life Insurance
* Flexible Spending Account (FSA)
* Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
* Matching 401(k) Retirement Plan
* Annual Bonus
* Wellness Incentive Program
* Free Onsite Medical Clinics
* Free Onsite Lunch
* Tuition Reimbursement Program
* Trip of a Lifetime
* Paid Parental Leave
* Paid Time Off
* Volunteer PTO
* Employee Assistance Provider (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Arthrex Benefits
Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)
Please note, most benefits are for regular, full time employees.
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr Applications Analyst to work on the Enterprise Services Management team of the Information Technology department. The Sr Applications Analyst will be part of a Global IT Operations Technology team responsible for administering the Atlassian platform and supporting all Jira products, plug-ins, and integrations. The role includes working directly with IT and Business teams to design, develop, test, and implement integrated Jira solutions, including Jira service desks. Excellent communications, analytical skills, and strong technical project management skillswill be essential for this position.Join our talented team at a global medical device company focused onHelping Surgeons Treat Their Patients Better .
Main Objective:
Responsible to design and/or configure, analyze, implement, test, and maintain the organization s on-premise and cloud computing applications.
Essential Duties and Responsibilities:
* Participate in application configuration, analysis, management, and maintenance in an enterprise environment, including (where applicable):Access administration and user onboarding.
* Issue resolution, patching, and performance monitoring.
* Reliability, backup, disaster recovery, and business continuity.
* Monitor system logs for unusual activity and escalate or make recommendations for resolution.
* Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
* Support user training activities.
* Adhere to Quality System Procedures and Change Control.
* Provide application end user support.
* Respond, resolve, or escalate reported incidents.
* Under management direction, may participate as SME for audits.
* Responsible for coordinating application needs from back-end platforms through user interface.
* Ensure stability, integration, and integrity of production systems.
* Complete all QA Non-Conformance and Corrective Actions in a timely manner, as required.
* Participate in assessment of application security and identity management requirements, where applicable.
Education/Experience
* Bachelor s degree required
* 5 + years of relevant work experience required
Additional Duties & Responsibilities
* Document system requirements, define scope and objectives, and create system specifications.
* Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
* Create and maintain application operational and instructional documentation as necessary.
* Provide Level 2 and Level 3 on-call coverage support.
* Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
* Mentor junior Analysts.
* Analyze business process potentials for streamlining and improvements in efficiencies.
* Work with IT management and Business Analysts to provide direction in large cross-functional teams.
* Provide technical training assistance for users, applications programming team, and other staff.
Specialized Skills
* Proven experience as a key technical resource leading the design, configuration, testing, implementation, and operation of Jira Service Management solutions required.
* Atlassian Administration experience required for tools, such as: Confluence, Jira Service Management, and Jira Software including advanced automations and workflows.
* Strong technical analysis and process development experience required to define and develop to be business value-driven solutions. Experience with ITIL processes is a plus.
* Excellent communication skills and customer service orientation.
* Experience with Agile and Scrum and working on projects where multiple functions work in a matrix structure is a plus.
* IT experience in a regulated environment preferred (Medical Device manufacturing industry experience is a plus).
Machine, Tools, and/or Equipment Skills:
Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.
Arthrex 2024 Benefits
* Medical, Dental and Vision Insurance
* Company-Provided Life Insurance
* Voluntary Life Insurance
* Flexible Spending Account (FSA)
* Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
* Matching 401(k) Retirement Plan
* Annual Bonus
* Wellness Incentive Program
* Free Onsite Medical Clinics
* Free Onsite Lunch
* Tuition Reimbursement Program
* Trip of a Lifetime
* Paid Parental Leave
* Paid Time Off
* Volunteer PTO
* Employee Assistance Provider (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.