Engagement Director

The Program Engagement Lead is responsible for defining and overseeing Dynamics 365 CRM/CE projects. The Delivery Lead will lead teams of Technical Solution Architects, Tech. Business Analysts, developers and Testers through road mapping, requirement definition, solution design, configuration/coding, and deployment of Dynamics 365 CRM/CE solutions. The Delivery Lead is expected to have a strong blend of skills and experience in both business analysis, and project management and will function as a trusted advisor to the customer. Strong experience managing client expectations, project scope and strong leadership skills are necessary. The ability to engage with all levels of our client's team in providing recommendations and proactive best practice advice through all phases of the service delivery life cycle is also critical to this role. Responsibilities:
Define and manage overall project goals and success criteria Work with clients on the creation and execution of the overall project plan
Oversee all project deliverables and ensure they follow Capgemini methodology and best practices
Provide overall project communication
Provide regular project status and burn report to the client
Identify, track and help resolve project issues, risks and dependencies
Manage scope and track change requests
Manage client relationship at the project level
Collaborate with Microsoft or other partners for assigned engagements
Establish resource plan to match budget and track burn
Drive project activity and ensure team members meet deadlines, complete timesheets and expenses reports.
Develop and maintain project reusable assets
Qualifications
Preferred 10+ years project delivery management experience in the delivery of business consulting, systems development, systems integration and project management for Dynamics 365 CRM engagements
Preferred completion of several large scale Dynamics 365 CRM projects in lead business analysis and project management roles
Strong communication skills
Strong analytical skills with ability to learn quickly
Experience in leading a team
Experience on different project delivery methodology such as Agile, Scrum, Waterfall, etc.
Preferred experience with other CRM software (Oracle, SalesLogix, Saleforce, etc.)
Good to have Certifications:
Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for Service
Any additional Microsoft Dynamics certifications
PMP: Project Management Professional
CAPM: Certified Associate in Project Management
CPMP: Certified Project Management Practitioner
Associate in Project Management
MPM: Master Project Manager
PPM: Professional in Project Management
PRINCE2 Foundation/PRINCE2 Practitioner
CSM: Certified ScrumMaster
SAFe: Scaled Agile Framework