Network Administrator / Operator

Job Title: Network Administrator
Location: Vienna, VA
100% onsite, Monday - Friday, 4:00 p.m. to midnight EST
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

The Network Administrator manages and maintains the organization's network infrastructure, ensuring security and performance. Must have:
1. Experience with routers, switches, and firewalls
2. Strong problem-solving and communication skills

Description
This position will provide Network Technical Support for the client's Network Operations End-of-Life Cisco switch replacement project across 200+ branches globally.
Provide Cisco switch configuration, troubleshooting, wiping of old devices before eWaste, as well as coordination of multiple sites daily which includes the coordination of internal and external resources, change tickets, project documentation, vendors that provide onsite technical support, remote hands, and branch support personnel during migrations.
Experience managing and coordinating sites in multiple time zones while conducting on-time delivery of project goals is paramount.

This position will be full-time onsite at the Headquarters location in Vienna, VA. Once hired, there is a 2-week onboard training requirement. Training will be conducted Monday through Friday from 10:00 a.m. - 6:30 p.m. EST.

Working shift will be Monday - Friday, 4:00 p.m.-12:00 a.m. EST in Vienna, Virginia. There will be occasional overtime for any Saturday project migrations and overtime if migrations go past midnight.

Responsibilities
Performs cisco switch configurations, upgrades, patches, troubleshooting
Utilize multiple monitoring applications to ensure optimal system performance
Respond to alerts and alarms, identifies and corrects problems before or after network migrations
Create and work on tickets in a service management application and monitor ticket queues
Create, manage, and coordinate end to end change tickets for all migrations
Troubleshoot and escalate incidents and problems
Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
Work with others to update and document technical procedures
Maintain, configure, and perform preventative maintenance to various network equipment
*Maintain and configure network circuits at remote sites to include turnup, turndown, and troubleshooting

Qualifications - Knowledge, Skills, and Abilities
Knowledge and experience of cisco networking to include routers and switches including creating and managing VLAN's
Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: EIGRP, Metro Ethernet, TCP/IP, SDLC, RS232, BGP
Ability to troubleshoot network connectivity issues as well as troubleshooting via remote support personnel
Previous work experience performing similar migrations of networking equipment across hundreds of geographically dispersed sites
Highly organized and detail oriented and able to manage multiple project tasks and migrations per shift/day
Ability to troubleshoot network connectivity issues as well as troubleshooting via remote support personnel
In-depth experience and technical training in WAN/LAN communications including demonstrated experience installing, configuring, troubleshooting and maintaining Cisco routers and switches
* Experience with installation and deinstallation of branch office networking circuits, setting up VLAN, WAP, and managing an internal and external ticket queue with vendors
Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
Experience that demonstrates dependability, productivity, and accuracy
Demonstrated analytical and problem-solving skills
Effective verbal and written communication skills
Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets and create and manage end to end change tickets for branch migrations
Ability to work independently and as part of a team
Ability to work under pressure (urgent problems, deadlines, changing priorities)

Desired
Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience
CCNA or CCNP certifications
Experience in presenting technical solutions and/or recommendations
Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
Advanced skill in diagnosing and troubleshooting issues
Advanced research, analytical, and problem solving skills

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)