Product Director, Commerce ID-Payments-Executive Director

    • JPMorgan Chase & Co.
  • Palo Alto, CA
  • Posted 60+ days ago | Updated 3 hours ago


On Site
Full Time


Go-To-Market Strategy
Product innovation
Risk management
Market research
Competitor analysis
Use cases
Product development
Technical drafting
Data Analysis
Investment banking
Corporate banking
Asset management
Health care
Know your customer

Job Details

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in JPMorgan Payments you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

JPMorgan Payments continuously strives to offer best-in-class products for merchants and their consumers. As a Product Director, you will drive the strategy, implementation, and go-to-market of new payments identity solutions that provide better and more secure experiences to buyers and sellers. You will be responsible for architecting and developing this new product while creating partnerships across the firm and industry. This role will act as the lead for JPMorgan Payments in the firmwide digital identify initiative, etc.

Job responsibilities
  • Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
  • Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
  • Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
  • Owns product performance and is accountable for investing in enhancements to achieve business objectives
  • Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
  • Identify and drive commerce opportunities based on JP Morgan Payments' Identity, payments, and distribution capabilities
  • Work with Payments Industry solutions colleagues to define, advocate for, and commercialize novel identity-based industry use cases
  • Represent JP Morgan Payments in the wider firmwide efforts to collectively leverage JPMC's broader Identity capabilities
  • Works in conjunction with Engineering, Operations, and Control function to ensure fully featured, compliant, performant, and stable client solutions

Required qualifications, capabilities, and skills
  • 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
  • Extensive knowledge of the product development life cycle, technical design, and data analytics
  • Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Experience driving change within organizations and managing stakeholders across multiple functions
  • Experience in developing consumer / seller identity and KYC best practices, with demonstrated expertise in related topics including device-linked identity, identity for omni-channel experiences, token vaults, seller portals, consumer wallets, and stored value ledgering and data schema
  • Experience or equivalent expertise in merchant acquiring with technical knowledge of underlying technologies, including payments APIs
  • Expert knowledge of product development methodologies, technical design, and data analytics

Preferred qualifications, capabilities, and skills
  • Recognized thought leader within a related field
  • MBA, preferred

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans