FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job SummaryWe seek an experienced, passionate, independent, and highly motivated Solutions Engineer based in our New York office to bring our technology to life each day-establishing and exemplifying best practices in technical scoping, product activation, and ongoing support.
Acting as a key technical expert in the sales process and execution of varied media monetization strategies, Solutions Engineers are a vital part of the Global Client Services organization. They are tasked with understanding and advising on client usage at the intersection of the global media ecosystem and our software and services.
With a strong emphasis on client-facing skills, this role involves frequent communication with prospects, customers, and partners-finding creative solutions to complex problems. Solutions Engineers are expected to draw upon their experience and ingenuity to ensure the success of our most demanding client initiatives, often addressing requirements that are entirely new.
As a central figure in configuration design and product usage, this position also contributes to developing and sharing best practices globally-standardizing proven solutions to enhance team performance and acting as a trusted partner both internally and externally.
Our Global Client Services philosophy is rooted in building long-standing client relationships based on trust and supported by deep technical expertise and thoughtful guidance.
This position is not eligible for be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.
Work Schedule: This role requires on-site presence (NYC) four days per week, with one day off-site, to support flexibility and work-life balance.
Job Description- Ensure the technical execution of high-impact client initiatives
- Design, implement, and document business and technical solutions for new prospects
- Translate business requirements into actionable technical plans
- Understand and advise on media monetization strategies to address client pain points
- Resolve major escalations and guide product use case expansions
- Act as a liaison between Account, Product, and Engineering teams for ongoing support
- Deliver training to internal teams and occasionally to clients and partners
- Provide timely technical support for escalated issues from the Global Support team
- Proactively support multiple regional clients in collaboration with account and revenue stakeholders
- Communicate technical concepts clearly to both technical and non-technical audiences-from developers to executives
- Apply working knowledge of web and mobile technologies (e.g., HTTP, streaming protocols like HLS/DASH) and industry standards (e.g., VAST, VMAP, OpenRTB)
- Utilize scripting and database languages (e.g., PHP, Python, JavaScript, SQL) to support troubleshooting and solution design
- Leverage data and BI platforms (e.g., Snowflake, BigQuery) to inform client strategies and internal reporting
Requirements- 2+ years of experience in AdTech, MarTech, or a related field
- Strong understanding of programmatic ad serving workflows, especially on the sell-side
- Proven experience in technical roles with significant client-facing responsibilities
- Ability to work independently across local and globally distributed teams
- Excellent communication skills-able to explain technical solutions to both technical and non-technical audiences
- Strong time management and prioritization skills
- Prior experience within the programmatic video supply chain, ideally with SSP or Ad Serving platforms
Employees at all levels are expected to:- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
SkillsAdvertising Technologies, Client Facing, Programmatic Advertising, Troubleshooting, Web Technologies
CompensationPrimary Location Pay Range: $97,666.62 - $146,499.93
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
EducationBachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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