Production Support-Software Ddevelopment

Outcomes. Delivered.

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We re more than a technology company -- we re an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what s best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you ve come to the right place.

Voyatek is seeking applicants to occupy the position of Production Support Tier 3 within our team. We are seeking a skilled and detail-oriented developer to provide advanced technical support and solutions for enterprise systems. This role focuses on resolving production issues, identifying system defects, and delivering timely fixes to ensure optimal system functionality. This person will work closely with both technical and functional teams, employing defect management tools to track, reproduce, and resolve system inefficiencies while adhering to service level agreements. The ideal candidate will demonstrate expertise in software engineering, enterprise systems, front-end development platforms, and Agile methodologies.

Key Responsibilities:

Defect Management:

• Identify, document, and track system issues using approved defect management tools such as Atlassian Jira.
• Reproduce system defects in test environments, document findings, and ensure timely resolution.

Defect Resolution:

• Provide solutions, corrections, and system updates within specified contractual timelines.
• Execute emergency system updates to address Priority 1 and Priority 2 defects that require immediate resolution outside of scheduled release cycles.

System Reporting & Documentation:

• Capture and report system deficiencies, maintenance requests, and user inquiries effectively.
• Prepare and submit incident reports and corrective action plans, adhering to timeframes set for various priority levels.

Client Collaboration:

• Participate in client conference calls during unscheduled system outages and maintain timely communication regarding defect progress.
• Notify clients of Priority 1 deficiencies within one hour of occurrence and Priority 2 deficiencies within one calendar day, ensuring ongoing updates until resolution.

Compliance & SLA Adherence:

• Assist leadership in ensuring compliance with service level agreements by addressing deficiencies, changing defect priority levels as directed, and documenting corrective measures.

Qualifications:

• Bachelor s degree or higher in MIS, Computer Science, Engineering, or a related field.
• 4+ years of experience in software development, product maintenance, or enhancement of enterprise systems (e.g., case management systems such as Salesforce).
• Proven proficiency in front-end development platforms and Salesforce technologies.
• Experience using defect management tools like Atlassian Jira for tracking and resolving system issues.
• Ability to debug complex code and recommend effective fixes.
• Comprehensive understanding of design documentation with the ability to collaborate on defect fixes and system enhancements.
• Strong communication skills to effectively liaise with technical and functional teams.
• Agile certification or 2+ years of experience working in an Agile development environment.

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the annual range is $85,000.00 - $120,000.00.

This position may be eligible for a discretionary bonus. It is classified as exempt under applicable law. Additionally, this position aligns with the Voyatek Career Framework as a level 03 individual contributor in a Software Development position.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Paid Time Off
• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Tuition and Professional Development Reimbursement
• Training Opportunities
• Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must pass a comprehensive background screening prior to starting work. This screening may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. For certain positions, additional client-specific background screenings may be required in the future, in accordance with client requirements.

Voyatek does significant work with Federal and State tax and revenue authorities. If applicable to this role, all hires will be required to obtain a Federal Public Trust Clearance (Moderate Background Investigation). This clearance process may start upon offer acceptance; and must be cleared prior to working on these projects.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.