Conversational AI Chatbot Developer

Overview

On Site
$70 - $75
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Agile
Amazon Web Services
Artificial Intelligence
Cloud Computing
Continuous Integration and Development
Git
IBM
JavaScript
Java
System Integration
User Experience

Job Details

Seeking a Conversational AI Chatbot Developer to drive the overall user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for implementing the conversational flows to deliver a superior user experience. This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design.

You will make an impact by:

  • Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
  • Applying clean coding skills and best practices
  • Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
  • Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
  • Troubleshoot bots, debug, and deploy chatbots on various channels (voice/chat)
  • Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications
  • Integrate chatbot solutions with multiple platforms
  • Enhancing user effectiveness of the conversational agents with the help of advanced technologies
  • Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
  • Tuning and enhancing Speech to Text models

Required Qualifications

  • 5+ years software delivery experience
  • 3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
  • 3+ years training and improving intent recognition by curating the appropriate training data sets
  • 3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)
  • 1+ years of experience in CICD, Git, unit-testing and source code management
  • 1+ years of knowledge of cloud development and deployment principles
  • 1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements

Preferred Qualifications

  • Experience with working on watsonx Assistant and watsonx Orchestrate
  • Backend (server side) development experience either in Java, node.js
  • Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
  • Experience with IBM Voice gateway and / or IBM Discovery is a plus
  • Knowledge of automated speech recognition, including SSML tagging for TTS

Education

Bachelor s degree in computer science and engineering or STEM or equivalent experience ( high school + 4 years of relevant experience.)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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