Technical Writer

Role : Technical Writer
Location : Dallas, TX

Responsibilities -

• Create exceptional documentation in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations.
• Understand available Enterprise APIs, document it for publishing to external partners/consumers development portals.
• Research, write, edit and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
• Publish weekly release notes to internal and external stakeholders with information on product updates, releases and fixes.
• Edit other writers' content and documentation for consistency and continuously update content with current information.
• Maintain tracking and ticketing system to ensure deadlines are met and client deliverables and received on time.
• Test products for issues, provide insight to resolving problems and ensure documentation is accurate and consistent.
• Collaborate with internal teams, including Development, Engineering, Quality Analysis, Product Management, Product Marketing and Customer Enablement.
• Requirements -
• Bachelor s degree or the equivalent in experience in English, Communication, Journalism, Software Engineering, Computer Science, Technical Writing, Teaching, Curriculum Development or Scientific Publication.
• Experience in technical writing.
• Strong communications skills, including written, verbal and presentation.
• Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.
• Experiencing with coding languages, including [insert coding languages].
• Experience using API documentation.
• Experience with documentation publishing software.
• Preferred: Prior experience working within IT Development, SaaS or web-based technology environment.