Desktop Support

Role: Desktop Support

Location: Coppell, TX 75019(ONSITE)

Contract: Long term

Rate: on 1099/C2C

Client: IKS Healthcare

JOB DESCRIPTION:

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Maintain client databases with up to date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Use call logging system to accurately record telephone requests