ServiceNow Senior Technical Consultant ITSM/CSM/APM

  • Jersey City, NJ
  • Posted 23 hours ago | Updated 23 hours ago

Overview

Remote
On Site
Hybrid
$60 - $80
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship

Skills

Collaboration
Communication
Customer Engagement
Customer Facing
FOCUS
IT Service Management
Incident Management
Management
Presentations
ServiceNow
Software Performance Management
Web Portals
Workflow

Job Details

We are seeking a Senior Technology Consultant (ServiceNow) with strong expertise in ServiceNow ITSM, CSM, APM, and integrations. The ideal candidate will have hands-on experience in designing, building, and maintaining custom applications tailored to client needs, along with proven ability to implement and enhance ServiceNow modules.

Responsibilities:

  • Develop and maintain Scoped / Custom Applications on the ServiceNow platform.

  • Work with stakeholders to implement ITSM, CSM, APM modules and ensure seamless third-party integrations.

  • Design workflows using Flow Designer and enhance the Service Portal.

  • Troubleshoot and manage ServiceNow incident queues; collaborate directly with vendor support for resolution.

  • Partner with business users and technical teams to ensure high-quality solutions.

  • Provide customer-facing support with excellent communication and presentation skills.

Required Skills & Qualifications:

  • 12 15 years of IT experience with a strong focus on ServiceNow.

  • Hands-on expertise in ServiceNow ITSM, CSM, APM, and integrations.

  • Proficiency in Scoped Applications, Flow Designer, and Service Portal.

  • Strong knowledge of ServiceNow troubleshooting, incident management, and issue triage.

  • Certifications preferred: ITSM, CSM, CSA, CAD.

  • Excellent client interaction and communication skills.

Top 3 Must-Have Skills:

  1. ServiceNow Scoped / Custom Applications Development

  2. Flow Designer Expertise

  3. Service Portal Development & Enhancement

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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