Dynamics CRM Business System Analyst - Rock Hill, SC (Onsite)

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required

Skills

Dynamics
Data Governance
CRM
business requirements
Data quality management

Job Details

Role Name: Dynamics CRM Business System Analyst
Location: Rock Hill, SC (Onsite)
Duration: 6-12 months


JOB DESCRIPTION:
A CRM Business Analyst implements and optimizes Customer Relationship Management (CRM) systems by gathering business requirements, analyzing data, and designing solutions to enhance customer interactions and business processes. Key responsibilities include data quality management, workflow analysis, stakeholder collaboration, reporting, process improvements, and serving as a liaison between business and IT departments to ensure the CRM aligns with strategic goals.

**Must have skills:**
Excellent knowledge of CRM Dynamics.

Day to day front-line business process support through managing requests and meeting SLAs
Applying critical thinking to troubleshooting issues, proactively identify and develop new ideas / innovations that will add value to the business and team
Data quality management and analysis to ensure exceptional data quality and reporting
Support strong data governance and management to ensure application security is compliant and a single client view is maintained
Liaise with business group representatives and stakeholder across the Institutional business to gather, review and define new requirements
Execute ongoing release management to continuously enhance the solution
Define and maintain standard operating procedures and documentation
Assisting the Global Institutional CRM team members with project or BAU work, as needed
Performs the analysis, design and implementation of the CRM (Customer Relationship Management) system
Responsible for the maintenance and effectiveness of the CRM system


**Good to Have Skills** (Secondary Skils):

Business communication, client facing and consulting experience, coordination and navigating with stake holders and offshore team, solutioning mindset.

Best Regards,

Chetna

-D

-Fax

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